Worst customer service ever

we wanted to buy a cnc router so we found a company tht sells them and best of all they are in south africa my fiance deposited the full amount for the machine we waited months for it everytime there were more excuses why it's not being delivered the owner then said he will do it himself again not true we waited again fr weeks eventually it was courierd I guess cause we only bought a small machine tht we are not top priority like his big clients great we got the machine now to get it working the owner needs to activate the software mach4 he has to get the serial key and codes you don't have any access to the software codes so when something happens to your pc you can't get it you have to go thru the owner and wait my fiance bought a better pc so we had to ask fr a new code the owner wasn't happy but he got it months after tht with this loadshedding the pc broke so my fiance bought a new laptop my fiance msgs the owner with no luck I've never heard anybody so rude to customers pls before you buy make sure you have full access to the software cause now our machine is just standing can't even use it cause we can't get the software codes from the owner 3dcnc africa customer service are bad the owner is a very rude person and nit friendly to help will not recommend them to anyone