Poor customer service

I visited the store on the 1st of February and discussed a printing design with one of their staff members. He captured my order on their system, charged me the design fee upfront and then said the designs should be ready for approval by 5 February.

On 7 February I phoned them to follow up as I had received no further communication post my visit on the 1st. I was then told that there was a delay and I would receive feedback the following day.

On the afternoon of 9 February I then had to phone again to follow up, as the promised feedback of 8 February was never received. The person who was assisting me (same person from the start) then said he would work on my design immediately and provide feedback before they close for the day on 9 February. Needless to say, it was no surprise that this again did not happen.

I then visited the store on Saturday 10 February and was informed that the person assisting me was not working that day.

It is now Monday, 12 February. After phoning them again this morning I was told that I would receive the design this afternoon. I actually did receive something today, however it was clearly a hastily put together rough concept, and still 11 days after logging the request, no detailed work had been done on my design.

The whole process has become so frustrating that I'm seriously considering asking for a refund and just leaving it because it's taken all the joy out of what should have been a fun project.