3D Printing Store
Claimed Business
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 19:16
Worst experience in my life wish I could give zero stars.
Hi everyone, I have supported this company for the past three years, but unfortunately my most recent experience was extremely disappointing and concerning. I brought in my Ender 3 S1 Plus for repair, and the printer was kept for two weeks. I was quoted R1,024 just for a diagnosis, yet after all that time I was eventually informed that they could not repair the machine and the diagnosis was cancelled entirely. The issue turned out to be simple: the extruder was not feeding filament. However, when I received my printer back, I noticed several problems: • A missing ***** on one of the hot-end fans. • Only one ***** was fitted on the stepper motor. • The connector on the hot-end board was bent, and instead of repairing it correctly, the cable was super-glued into the board. • After waiting for my collection, I was told to go and find my own printer at the back, which reflects a lack of organisation and professional service. After doing my own research, I found the actual fix elsewhere for R40, which raises even more concerns about the service I received. Based on this experience, I cannot recommend taking your printer to them for repairs or purchasing parts from them. The level of incompetence and poor workmanship I encountered is unacceptable. For your own peace of mind and your machine’s safety, I would strongly advise seeking service elsewhere.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 19:16
Worst experience in my life wish I could give zero stars.
Hi everyone, I have supported this company for the past three years, but unfortunately my most recent experience was extremely disappointing and concerning. I brought in my Ender 3 S1 Plus for repair, and the printer was kept for two weeks. I was quoted R1,024 just for a diagnosis, yet after all that time I was eventually informed that they could not repair the machine and the diagnosis was cancelled entirely. The issue turned out to be simple: the extruder was not feeding filament. However, when I received my printer back, I noticed several problems: • A missing ***** on one of the hot-end fans. • Only one ***** was fitted on the stepper motor. • The connector on the hot-end board was bent, and instead of repairing it correctly, the cable was super-glued into the board. • After waiting for my collection, I was told to go and find my own printer at the back, which reflects a lack of organisation and professional service. After doing my own research, I found the actual fix elsewhere for R40, which raises even more concerns about the service I received. Based on this experience, I cannot recommend taking your printer to them for repairs or purchasing parts from them. The level of incompetence and poor workmanship I encountered is unacceptable. For your own peace of mind and your machine’s safety, I would strongly advise seeking service elsewhere.
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Replies (0)SJ
Stephan J
1 reviews | Active since Jan 2020
4 Oct 2025, 19:39
Highly recommend
This business has a shopper/ user friendly website and loads of options. Check-out was also easy with different payment options.Shipping was bit môre expensive than usual but well worth it as shipping was super quick as I am far away and still arrived within a day. Overall very pleased
Helpful (0)
|Replies (0)SJ
Stephan J
1 reviews | Active since Jan 2020
4 Oct 2025, 19:39
Highly recommend
This business has a shopper/ user friendly website and loads of options. Check-out was also easy with different payment options.Shipping was bit môre expensive than usual but well worth it as shipping was super quick as I am far away and still arrived within a day. Overall very pleased
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Replies (0)JB
LS
Lukas S
1 reviews | Active since Jan 2020
12 Aug 2024, 04:48
***********
I visited the Boksburg branch ro purchase a lightburn license key. I'm still waiting on a answer back from them where is my license. They ignore your e mail.I strongly recommend you stay away from them!!!!
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
9 Aug 2024, 11:56
Poor staff
I was at the centurion branch 3d printing store and shame there was an employee that was really sick and instead of sending him home he got a warning, I'm never doing business with them again if that's how they treat their employees, NO compassion
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
9 Aug 2024, 11:56
Poor staff
I was at the centurion branch 3d printing store and shame there was an employee that was really sick and instead of sending him home he got a warning, I'm never doing business with them again if that's how they treat their employees, NO compassion
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Replies (0)HS
Heinrich S
1 reviews | Active since Jan 2020
12 Feb 2024, 16:38
Poor customer service
I visited the store on the 1st of February and discussed a printing design with one of their staff members. He captured my order on their system, charged me the design fee upfront and then said the designs should be ready for approval by 5 February. On 7 February I phoned them to follow up as I had received no further communication post my visit on the 1st. I was then told that there was a delay and I would receive feedback the following day. On the afternoon of 9 February I then had to phone again to follow up, as the promised feedback of 8 February was never received. The person who was assisting me (same person from the start) then said he would work on my design immediately and provide feedback before they close for the day on 9 February. Needless to say, it was no surprise that this again did not happen. I then visited the store on Saturday 10 February and was informed that the person assisting me was not working that day. It is now Monday, 12 February. After phoning them again this morning I was told that I would receive the design this afternoon. I actually did receive something today, however it was clearly a hastily put together rough concept, and still 11 days after logging the request, no detailed work had been done on my design. The whole process has become so frustrating that I'm seriously considering asking for a refund and just leaving it because it's taken all the joy out of what should have been a fun project.
Helpful (0)
|Replies (0)HS
Heinrich S
1 reviews | Active since Jan 2020
12 Feb 2024, 16:38
Poor customer service
I visited the store on the 1st of February and discussed a printing design with one of their staff members. He captured my order on their system, charged me the design fee upfront and then said the designs should be ready for approval by 5 February. On 7 February I phoned them to follow up as I had received no further communication post my visit on the 1st. I was then told that there was a delay and I would receive feedback the following day. On the afternoon of 9 February I then had to phone again to follow up, as the promised feedback of 8 February was never received. The person who was assisting me (same person from the start) then said he would work on my design immediately and provide feedback before they close for the day on 9 February. Needless to say, it was no surprise that this again did not happen. I then visited the store on Saturday 10 February and was informed that the person assisting me was not working that day. It is now Monday, 12 February. After phoning them again this morning I was told that I would receive the design this afternoon. I actually did receive something today, however it was clearly a hastily put together rough concept, and still 11 days after logging the request, no detailed work had been done on my design. The whole process has become so frustrating that I'm seriously considering asking for a refund and just leaving it because it's taken all the joy out of what should have been a fun project.
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Replies (0)WN
DJ
Dean J
1 reviews | Active since Jan 2020
1 Dec 2023, 09:51
Best Online Experience
Best online experience for the fourth time with them. Delivery organised lightning fast and receiving deliveries waaaaay before expected. Online program showing spares, equipment and accessories available at all times, so no need to even phone. Great service from you, THANKS!!!
Helpful (0)
|Replies (0)DJ
Dean J
1 reviews | Active since Jan 2020
1 Dec 2023, 09:51
Best Online Experience
Best online experience for the fourth time with them. Delivery organised lightning fast and receiving deliveries waaaaay before expected. Online program showing spares, equipment and accessories available at all times, so no need to even phone. Great service from you, THANKS!!!
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Replies (0)