HS
Heinrich S
Active since Feb 2012
13
Reviews
0
Industries
Reviews
13 reviews26 months ago
Negligent and no regard for due process
I renewed my vehicle license online and it was couriered to me through Skynet. I received an SMS notification this morning that my license document would be delivered today, but no one was at home since we weren't informed in advance so was not expecting the delivery. I therefore phoned Skynet and asked for the delivery to be rescheduled for tomorrow, which they confirmed on the phone would be done. Then around midday I receive a phone call from their driver, informing me that he had already thrown my package over my garden gate and it was lying in my garden. When I asked him about his disregard for the fact that a license document requires ID verification to be delivered, his response was simply that he was certain he had the correct address. I then asked what about the rain forecast for later that day and the fact he had now left a paper document outside in my garden, he just said he was sure it wouldn't rain, and he had put a rock inside my package so it doesn't blow away. This meant that I had to take unplanned leave from work to rush home, only to find my package drenched in rain in the garden thanks to their negligence.
0 replies
26 months ago
Poor customer service
I visited the store on the 1st of February and discussed a printing design with one of their staff members. He captured my order on their system, charged me the design fee upfront and then said the designs should be ready for approval by 5 February. On 7 February I phoned them to follow up as I had received no further communication post my visit on the 1st. I was then told that there was a delay and I would receive feedback the following day. On the afternoon of 9 February I then had to phone again to follow up, as the promised feedback of 8 February was never received. The person who was assisting me (same person from the start) then said he would work on my design immediately and provide feedback before they close for the day on 9 February. Needless to say, it was no surprise that this again did not happen. I then visited the store on Saturday 10 February and was informed that the person assisting me was not working that day. It is now Monday, 12 February. After phoning them again this morning I was told that I would receive the design this afternoon. I actually did receive something today, however it was clearly a hastily put together rough concept, and still 11 days after logging the request, no detailed work had been done on my design. The whole process has become so frustrating that I'm seriously considering asking for a refund and just leaving it because it's taken all the joy out of what should have been a fun project.
0 replies
31 months ago
Kayak is a ****!
I booked and paid a rental car 5 months in advance, just to arrive in a foreign country on the day of my booking and learn from Europcar that the booking wasn't valid. I had to make a new booking and pay again directly with Europcar so Kayak stole $1000 from me. I've been in contact with them for the past few weeks to get a refund but so far they've just tried to make excuses or shift blame to other parties. These people are ****mers and no one should ever use their service!
0 replies
32 months ago
Worst rental experience of my life
Pickup was the worst rental experience of my life as I had made an online booking through an agency that I paid $1000 for in advance, but on arrival I was told the booking wasn't valid, so I had to make a new booking and pay again. I still haven't received a refund for the 1st booking so I effectively double paid for the rental. The staff member who assisted me seemed new as he had to ask for assistance from other staff a few times. The vehicle provided was nice enough, but not what I had originally booked. The vehicle was also dirty both inside and out and had lots of scratches and after having it for 1 day the oil check light came on and I had to spend 2 hours figuring out how to where to find the correct oil to fix it in a foreign country over a weekend which caused us to miss one of our planned holiday experiences. Overall the rental experience was the worst and most stressful one I've ever had and was a black mark on an otherwise good holiday, so I would find it very difficult to recommend to anyone.
393 replies
32 months ago
Qeeq are ****mers
I booked and paid a rental car 5 months in advance, just to arrive in a foreign country on the day of my booking and learn from Europcar that the booking wasn't valid. I had to make a new booking and pay again directly with Europcar so Qeeq stole $1000 from me. I've been in contact with them for the past few weeks to get a refund but so far they've just tried to make excuses or shift blame to other parties. These people are ****mers and no one should ever use their service!
0 replies
39 months ago
FNB - worst bank
There should be a negative rating for this one. I have been trying for 2 weeks to correct an incorrect charge on my account due to a bank error and after spending hours on calls, emails and on the banking app help channels all they have managed to do is delete another transaction that had nothing to do with the issue which has now resulted in my account with a 3rd party being suspended due to non payment. I can't get a hold of anyone to assist me and just keep getting bounced between departments. Even dealing with the complaints department has yielded no results. FNB your service is disgusting.
56 replies
44 months ago
Worst customer service
Worst customer service I have seen in a long time. Issue 1: I was convinced by a staff member at one of the stores to get a Club Card and the Clicks app. After more than 2 months of swiping the card I found it strange that no point were accumulating so I phoned the call centre to query it only to find out that the card was never activated. Who gives out a card to a customer that they didn't activate? Issue 2: I used the Clicks app to pay my municipal account last month (over R3k). After a few days I noticed the payment still not reflecting on the app even though the amount had been deducted on my bank account. After multiple calls and emails to try and figure out what is going on Clicks confirmed that they received my money but they had technical issues and couldn't process the payment to the municipality. They offered no further explanation and when I asked them why they couldn't try to reprocess the payment I was ignored. The only solution they could offer me was a refund but it would take 4 WEEKS to process. In 2022, who takes 4 weeks to process a payment? Upon asking how it could take so long because I needed the money back to pay my municipal account before it becomes overdue the staff were extremely unhelpful. No one would give me any other answer than "submit a request for a refund and wait 4 weeks". When I tried to phone to discuss possible alternatives I was told that they will only communicate via email and refused to discuss the matter on the phone. Absolutely no regard for customers and I can't wait to never have to deal with this company again (4 weeks from now once I get my money back).
0 replies
50 months ago
Useless pre order system
I pre ordered the GT7 Anniversary edition back in September 2021, paid the order in full and received a confirmation of my order. Fast forward 6 months to launch date, I have taken off from work to go and collect my game only to find out they cancelled my order due to so called late clearing of payment. This is despite the fact that I paid on the day that I ordered the game and received a subsequent confirmation of my order. I was never notified or contacted about my order being cancelled or for them to refund the R1400 I had paid for an order that was now somehow cancelled. The store told me they only ordered enough of the special edition for the customers that had ordered so they didn't have one for me. I had to spend all day going back and forth on the phone and on email with the head office and had to drive 70km to finally get a copy of the game. Rating would have been 1 star had it not been for the fact that I finally got my copy even though they made it very hard.
0 replies
53 months ago
Worst experience with an upgrade in my 25 years of having a cellphone
I wish you could give negative stars because they don't even deserve 1 star. I did an upgrade online on an existing number. At first they sent my phone to an incorrect address not even in the same city as me, then today when it finally got here it was the WRONG package. I have spent the whole afternoon on the phone bouncing between departments and they aren't even able to find my order on their system now. So they want me to send back the wrong package so we can start the process all over again, however they have already disconnected my old sim which means I will be without a phone until they process a new order which takes a week. They can't even give a reference number for the calls that I make to the customer service centre because apparently they use the order number as a reference, which they can't find. So now I have a wrong phone and apparently it is impossible to get any assistance to fix it where I don't have to go without a phone for a week. Pathetic.
0 replies
82 months ago
Telkom internet a joke
Telkom's internet connection has been completely unstable over the past few weeks. I called the customer service line over a week ago to find out what the issue was and found out that they are changing their roaming provider from MTN to Vodacom. I was given the standard 'click here and do this' instructions that doesn't really solve the problem at all. Firstly, why was the changeover not planned better to minimise the impact on customers? Secondly, when the problems arose why were customers not informed proactively instead of letting your customers suffer until they have to phone the service line just to find out Telkom is aware of the issue? Lastly when, if ever will this be fixed or should I just move to a different service provider now? I work from home and I am dependent on my internet connection for earning my salary and today I couldn't even participate in Skype meetings due to poor and sometimes no connection.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)