Worst experience in my life wish I could give zero stars.

Hi everyone,

I have supported this company for the past three years, but unfortunately my most recent experience was extremely disappointing and concerning.

I brought in my Ender 3 S1 Plus for repair, and the printer was kept for two weeks. I was quoted R1,024 just for a diagnosis, yet after all that time I was eventually informed that they could not repair the machine and the diagnosis was cancelled entirely.

The issue turned out to be simple: the extruder was not feeding filament. However, when I received my printer back, I noticed several problems: • A missing ***** on one of the hot-end fans. • Only one ***** was fitted on the stepper motor. • The connector on the hot-end board was bent, and instead of repairing it correctly, the cable was super-glued into the board. • After waiting for my collection, I was told to go and find my own printer at the back, which reflects a lack of organisation and professional service.

After doing my own research, I found the actual fix elsewhere for R40, which raises even more concerns about the service I received.

Based on this experience, I cannot recommend taking your printer to them for repairs or purchasing parts from them. The level of incompetence and poor workmanship I encountered is unacceptable.

For your own peace of mind and your machine’s safety, I would strongly advise seeking service elsewhere.