Poor Customer Service

At the beginning of July 2021 I contacted the customer service department to lodge a complaint about the 3M heavy duty pot scourers. The responsible person was not available but I was assured that she would contact me. I sent an via email to indicate that I did not receive a call from that person. The person eventually called and arranged for FedEx to collect 4 (four) sealed packets of this product from my house. I did not hear from 3M. I continually called but was not able to get a proper outcome from them. Today I managed to speak to Fundiswa after having been promised that she would return my call last week. Fundiswa told me that they do not replace the product which I complained about and she said only received one packet from their office and not the four packets which were collected from me. I also requested Thembekile to return the items that were collected from me but she has probably not done anything about that. The one star rating for customer service is to be taken as a compliment as this is non existent at this organization. I would like to state that consumers should not purchase this product as it is not the quality it was previously and is not worth the price. They totally lack customer service.