Investigation coming, no items even though I paid

I don't Know how people can rate this store or online Merchant!! I placed an order on the 3rd of February 2026 it's now 3rd March 2026 still no order, everytime I WhatsApp them because you can't call them which I think is absolute BS! You wait forever to get a single response, then on top of that they don't even understand English because you will ask a question they give an answer not relating to you question then you ask again and they answer with the same answer previously. They haven't kept me in the loop about my order I have to keep contacting them and then have to wait for a BS Answer!

I am currently sending documents to CPA, Competitions Commission and the ombudsman for investigation luckily I have someone at the Ombuds that can fast-track this so they will be hearing from me with a couple of representatives they don't want in their lives!