Faulty Chest of Drawers – No Resolution After Multiple Complaints

I bought a chest of drawers from 5 Star Furniture over a month ago. Within the first week of use, 2–3 drawers were unstable and kept falling off the rails. I immediately reported this to the store, and was told they would either send someone to fix it or replace it with a new one.

Weeks later, I am still waiting — no proper updates have been given. Recently, they claimed to be waiting for new stock, but when I asked for an ETA, they couldn’t provide one.

What’s upsetting is that I purchased the item through PayJustNow and I am still paying for it, yet it is faulty and becoming more difficult to use. I need them to either repair the drawers immediately or collect the faulty unit and refund me in full.

This level of service is unacceptable, and I expect urgent action.