GK
Gift K
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Faulty Chest of Drawers – No Resolution After Multiple Complaints
I bought a chest of drawers from 5 Star Furniture over a month ago. Within the first week of use, 2–3 drawers were unstable and kept falling off the rails. I immediately reported this to the store, and was told they would either send someone to fix it or replace it with a new one. Weeks later, I am still waiting — no proper updates have been given. Recently, they claimed to be waiting for new stock, but when I asked for an ETA, they couldn’t provide one. What’s upsetting is that I purchased the item through PayJustNow and I am still paying for it, yet it is faulty and becoming more difficult to use. I need them to either repair the drawers immediately or collect the faulty unit and refund me in full. This level of service is unacceptable, and I expect urgent action.
0 replies
9 months ago
Misleading Delivery Updates and Poor Customer Service
I placed an order with HiFi Corp over a week ago, and while I'm giving them the full two weeks as a fair delivery window, I’ve experienced nothing but frustration with their courier service and lack of clear communication. Almost daily, I receive SMS notifications stating that my parcel is "out for delivery", only to get an update later that "delivery was attempted but the client was unavailable". This is completely false — I’ve been available at the delivery address every single time, and no one has even tried to contact me. On 08/07/2025, I reached out via their WhatsApp line and was assisted by a consultant named Julia. She told me: "Hi there! The parcel is out for delivery🚚. Can be expected before the close of business today😉. I cannot confirm precisely when the driver will be at the delivery address, however, contact will be made with you upon delivery. Thanks👍. Kindly give us till 6PM." Nothing was delivered, and instead, I received yet another automated SMS at 21:53 PM with no follow-up or explanation. At this point, I’m extremely disappointed and annoyed by the misleading updates and the courier’s inaccurate delivery attempts. I simply want transparency and a confirmed, realistic delivery date — not automated responses or false updates. HiFi Corp, please do better. Your customers deserve reliable service and honest communication.
0 replies
38 months ago
Erroneous amounts being charged/debited
I am debited amounts I am not sure where they come from. My contract of which I've decided to cancel is only R100.00. For the past month I received a statement saying I owe R404.34 I have since settled the amounts as they appear on my statement and to my surprise for this month I received a statement saying I owe R307. I will not pay this amount because not even the statement makes sense at all. I need this contract to end ASAP as I am dissatisfied with the services received
0 replies
64 months ago
loan account issue
My loan account was debited before the actual debit order date without any communication been sent, okay fine. I settled what was the outstanding amount, I then received outstanding insurance amount of which one of the agent called me to ask when will I settle the remaining amount which only appeared after I settled the amount. I then paid the remaining amount to my surprise service fees have been added again because my account is still open and this was not communicated with me, I am annoyed because no clear communication was sent to me after my initial settlement and how to go about making sure this loan account is closed.
112 replies
78 months ago
This transaction is not permitted on one of the specified accounts
I keep getting an error "this transaction is not permitted on one of the specified accounts" when i try to transfer money from my savings to my easy account. I called fnb and i was transferred back and forth for over 16 min with no assistance at all. i still cannot access my money and none of the consultants knew anything about the error, this is really unacceptable. If you are going to have a team to assist clients of every possible error at least can they know what they are doing instead of wasting time with zero assistance!
105 replies
82 months ago
poor service
firstly the call center takes forever to answer calls and when they do they have the audacity to hang up on you. I have had two call center agents hang up on me in a matter of minutes apart. Their billing system is a pure scam, its unbelievable how much electricity one has to buy 1. I do not have a lot of appliances and I am hardly home the whole day. 2. I decided to increase my top up as a result of running low before month end and that was no use as I am still running low. I asked one of the call center agents to explain the billing system to me and it made no sense as the amounts do not tie up, I seriously need explanation why because this is day light robbery.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
6 (100%)