CS
Cadbury South Africa
Unclaimed Business
CS
Cadbury South Africa
Unclaimed Business
14 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.6|14 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Cadbury South Africa
Cadbury South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Cadbury South Africa across 109 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
AD
Aslam D
1 reviews | Active since Jan 2020
29 Jan 2026, 20:19
Astros Affected
I would like to Share my experience with Cadbury consumer SA. As i have laid a formal complaint via email regarding a box of Astros purchased from a local Engen garage and the item was affected as if it was expired.. I was asked to send relevent details i have sent the barcode and dates pics etc they than requested a pic of the item i did say it would serve no purpose but my response was made as if nothing will be done by me purchasing a Box? This looks like you trying to fight back yet you have an affeted product that i intentionally bought another box today to validate its not only 1 box but the other as well i have all the evidence and stated this is the several time i have bought Astros and its like this. It could be halmfull to kids as they would not know better been kids to stop eating.. Now thats its brought to consumers complaints its taken lightly i could not even get a courtacy call to correct the matter yet i am willing to go store to store hand picking the affected boxed if i have to with a witness and social media broadcast what is going on if i as a customer am not satisfied or accormadated but been thrown from pillar to post. I deserve proper feedback on what is going to happen to me as a client and the losses i have taken.. All pictures have been sent to relevent email ConsumerSA@mdlz.com My details Aslam Dawood 079 388 7786 Aslam.sdwd@gmail.com
Helpful (0)
|Replies (0)AD
Aslam D
1 reviews | Active since Jan 2020
29 Jan 2026, 20:19
Astros Affected
I would like to Share my experience with Cadbury consumer SA. As i have laid a formal complaint via email regarding a box of Astros purchased from a local Engen garage and the item was affected as if it was expired.. I was asked to send relevent details i have sent the barcode and dates pics etc they than requested a pic of the item i did say it would serve no purpose but my response was made as if nothing will be done by me purchasing a Box? This looks like you trying to fight back yet you have an affeted product that i intentionally bought another box today to validate its not only 1 box but the other as well i have all the evidence and stated this is the several time i have bought Astros and its like this. It could be halmfull to kids as they would not know better been kids to stop eating.. Now thats its brought to consumers complaints its taken lightly i could not even get a courtacy call to correct the matter yet i am willing to go store to store hand picking the affected boxed if i have to with a witness and social media broadcast what is going on if i as a customer am not satisfied or accormadated but been thrown from pillar to post. I deserve proper feedback on what is going to happen to me as a client and the losses i have taken.. All pictures have been sent to relevent email ConsumerSA@mdlz.com My details Aslam Dawood 079 388 7786 Aslam.sdwd@gmail.com
0
Replies (0)EF
Estelle F
1 reviews | Active since Jan 2020
15 Nov 2025, 15:09
What has this world come to....
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different
Helpful (0)
|Replies (0)EF
Estelle F
1 reviews | Active since Jan 2020
15 Nov 2025, 15:09
What has this world come to....
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different
0
Replies (0)A
JF
Johannes F
1 reviews | Active since Jan 2020
23 Oct 2025, 18:18
Cadbury - shame on you for robbing customers
Im not someone who complains but if i feel im getting ripped of its another thing. I purchased 4 Lunchbars from a Spar down the road from me and every single one of them felt very small in the actual packaging. One was almost half the size and the rest was like 3/4 size. I then thought let me actually measure them on a scale. It says 44 grams and it weighed 41grams with the wrapper on it when i took it out if the packing it was 40 grams. How can a huge business like you guys rip of customers like that. If it was 1 maybe yes but every single one....shame on you ...i have all the pictures to prove it if you so request
Helpful (0)
|Replies (0)JF
Johannes F
1 reviews | Active since Jan 2020
23 Oct 2025, 18:18
Cadbury - shame on you for robbing customers
Im not someone who complains but if i feel im getting ripped of its another thing. I purchased 4 Lunchbars from a Spar down the road from me and every single one of them felt very small in the actual packaging. One was almost half the size and the rest was like 3/4 size. I then thought let me actually measure them on a scale. It says 44 grams and it weighed 41grams with the wrapper on it when i took it out if the packing it was 40 grams. How can a huge business like you guys rip of customers like that. If it was 1 maybe yes but every single one....shame on you ...i have all the pictures to prove it if you so request
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
1 Oct 2025, 14:24
Cadbury Blocked Me Via Email Why? Chocolate is a ******* & overpriced!
Sent pictures , slip & complaint. Cadbury why did you block or add my email address to reject? I want a refund. Complaint regarding wholenut 80g slab having very few nuts. Fruit & Nuts plenty raisins very little chocolate. Chocolate is cocoa missing?
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
1 Oct 2025, 14:24
Cadbury Blocked Me Via Email Why? Chocolate is a ******* & overpriced!
Sent pictures , slip & complaint. Cadbury why did you block or add my email address to reject? I want a refund. Complaint regarding wholenut 80g slab having very few nuts. Fruit & Nuts plenty raisins very little chocolate. Chocolate is cocoa missing?
0
Replies (0)CM
Clive M
1 reviews | Active since Jan 2020
8 Aug 2025, 13:22
Cadbury SA Ripping Us Off
Once again Cadbury SA has done us in.....they have made all their choclates and packets liter....Tumbles gone from 200g to 180g and normal choclates like lunchbar also dropped weight and size.....pathetic
Helpful (0)
|Replies (0)CM
Clive M
1 reviews | Active since Jan 2020
8 Aug 2025, 13:22
Cadbury SA Ripping Us Off
Once again Cadbury SA has done us in.....they have made all their choclates and packets liter....Tumbles gone from 200g to 180g and normal choclates like lunchbar also dropped weight and size.....pathetic
0
Replies (0)