EF
Estelle F
Active since Feb 2018
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
What is this world coming to
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different
0 replies
5 months ago
What has this world come to....
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different
0 replies
8 months ago
Stereotyping is not pretty
Dear Manager, I’m writing to raise a formal complaint regarding the unacceptable service I received from your branch, Steers Trade Route Mall. I placed an order which was accepted and paid for. Tracking was activated, and I was told my food was on the way — I waited for approximately an hour after I was informed my food was on the way, then contacted you after more then an hour, and was transferred from pillar to post. It was only until I called , I was surprisingly informed (after speaking to 9 different consultants) that the "driver" doesn’t deliver to Eldorado Park after 4 PM due to safety concerns so he refused to deliver my order without notifying me or telling his team leader to let me know. I was not contacted. I did not cancel my order. My order was not cancelled until I initiated contact. I requested a call from the manager — and still received none. My money was refunded without my cancelling my order, or agreeing/approving the cancellation , it was done with no consent from me, which contradicts Steers' own stated policies. This is a violation of the Consumer Protection Act, and even more disappointing is the stereotyping of Eldorado Park residents. Violence is everywhere — our orders are peaceful, our money is valid, and we deserve equal service and dignity.
0 replies
17 months ago
Damaged and Contaminated Product Received
Dear Takealot Team, I am writing to express my extreme dissatisfaction and utter disgust regarding a product I purchased from your platform. This experience has left me questioning the level of quality control and care you apply to your products before dispatch. On 23 November 2024, I ordered a pair of Nike sneakers through your website. The order was delivered today 26 November 2024, but to my shock and horror, the condition of the product was appalling. The sneakers were soiled with what I can only assume to be rat urine. Both sneakers were visibly damaged, with clear signs of gnawing from what appears to be a rat. The box housing the sneakers contained rat droppings, further indicating severe negligence in your storage and handling processes. This is not only unacceptable but also poses significant health risks to customers. It is evident that proper hygiene and storage protocols were not observed, which is deeply concerning for a platform of your scale and reputation. As a loyal customer, I trusted Takealot to deliver quality goods in pristine condition. Unfortunately, this incident has severely shaken that trust as you have not only dissapointed my expectation but, you have also put my home and family's health at great risk. I kindly demand the following: A full refund for this purchase. An explanation of how such a lapse in quality control occurred. Confirmation of the steps you will take to ensure that such incidents do not happen again in the future. I have taken photos and documented the condition of the product as it arrived. Please advise on the next steps to process my complaint and refund. Thank you for addressing this matter urgently.
0 replies
21 months ago
Adidas....
COMPLAINT: We purchased 2 pairs of sneaker for my husband and I on 13 June 2024 and was delivered late afternoon 18 June 2024, neither fit, We have lodged a request for return on 19 June 2024, received a confirmation of request received as well as RMA number. We have enquired and followed up with them a couple of times, received various RMA numbers but to date no one has contacted us to advise of the pickup or our refund. We requested the refund on Monday out of frustration as we have had no joy with them. I am logging this complaint as I have come to notice they have a 30 day return policy and it today it is officially 30 days since we purchased it. Up until today more then a month ago, we have had no joy from our purchase, we have had no joy from the store and have not even been contacted by Adidas
0 replies
23 months ago
AVOID ANY PURCHASES
I purchases a pair of sneakers online on 25 May 2024. I was later informed they only have 1 pair in my size, but it is soiled, do they send it because they have no other and do not source from other outlets or do I want my money back. I asked if they are not able to contact any of their other stores or even the brand, I was told no, they can arrange for a refund and it will take up to 10 days to reflect. I informed the sales lady, I really want the shoe and processing a refund that will be available in 10 days is not an option, the Teamleader/manager would contact me to make an arrangement. The Teamleader/manager did not call as promised...instead they processed a refund on a platform we have no access to. This is so disappointing, not only to they not comply to the Consumer Protection Act of South Africa, there is a lack of customer centricity , promises are not kept, decisions regarding your purchase and your money is made for you and they lack integrity
0 replies
23 months ago
Poor Quality
I am contacting you with much disappointment to complain about the quality of your food. I bought three Wacky Wednesday meals, two beef and one chicken. I could not serve it to my family; the presentation was non-existent, contents were missing, and the quality of the food was poor. We had old lettuce on the buns and three slices of gherkins. I bought a large portion of chips for R39.90, but I received a medium-sized portion which seemed half-eaten. I have pics to share.
0 replies
29 months ago
No support staff available, bonus codes does not work
I have been struggling to get in contact with Sunbet Casino's support staff, They have a support button where they redirect you but no one ever acknowledges your message. I have emailed them a number for times but no response. I have been sent a bonus code that trigger an error and cannot resolve it. Super frustrating
0 replies
31 months ago
My dep does not reflect
My deposits made is not affected, it is investigated and not credited. It has been 5 days that I am waiting for my deposit, we do not get anyone on support and also when you eventually get hold of someone they let you hold on for 40 minutes just to let me know they have not received the funds but as soon as they have they will credit my account.
0 replies
31 months ago
Deposit made on 12th Sept is yet to be credited to my account
I made a deposit on 12 Sept, via OZOW...which did not reflect. Since 12 Sept I have been getting the run around from the support staff, asking me to continuously send proof of payment, escalated it for the millionth time and yet my account is still not credited. The one nightmare after the other and no one...none of them will consider making it up to you for messing up
131 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
28 (100%)