Sunbet (PTY) LTD
Verified Business
Sunbet (PTY) LTD
Verified Business
147 Reviews (last 12 months)
Responds in 1472 hours 18 min
AI Review Summary
Based on recent customer reviews, Sunbet (PTY) LTD is experiencing severe customer dissatisfaction across virtually every aspect of its operation. Customers consistently report blocked withdrawals, unresolved FICA verification loops, unresponsive support channels, platform errors that cost them money, and games perceived as unfair. The overwhelming majority of feedback is deeply negative, with only a handful of customers praising fast payouts or responsible gambling practices.
Top Strengths:
- •Staff, Service & Experience Quality: A very small number of customers praise Sunbet for honouring responsible gambling self-exclusion requests and describe isolated positive experiences with fast, friendly service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Betting & Gambling
1472 hours 18 minutesAverage Time To Reply
-73 NPSRecommended: Unlikely
Replied to 38% of negative reviews
Typically takes less than 1456 hours 45 min to reply
TrustIndex
0
Score
Ranking
#7
in Betting & Gambling
Avg Reply
1472 hours 18 minutes
NPS Score
-73
Recommended: Unlikely
Replied to 38% of negative reviews
Typically takes less than 1456 hours 45 min to reply
Review Distribution
1.3|147 Reviews
May '25 - Apr '26
5(4.4%)
4(0.7%)
3(1.5%)
2(2.2%)
1(91.2%)
5(4.4%)
4(0.7%)
3(1.5%)
2(2.2%)
1(91.2%)
Recent reviews (147)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RP
Roelof P
1 reviews | Active since Jan 2020
17 Mar 2026, 13:48
Avoid Sunbet and Gates of Olympus
I deposited R120 on Sunbet, got my deposit match bonus of R120. Decided to play Gates of Olympus 1000. I first stated playing 100 spins @ 0.50 a spin with double chance on. After increased my bet size to R1 a spin with double chance on, it depleted the whole balance without one free feature. What a terrible game and disappointment to the site, I am very unsatisfied. I would not recommend Sunbet and this slot game to anyone. I am no longer going to support this site.
Helpful (0)
|Replies (0)RP
Roelof P
1 reviews | Active since Jan 2020
17 Mar 2026, 13:48
Avoid Sunbet and Gates of Olympus
I deposited R120 on Sunbet, got my deposit match bonus of R120. Decided to play Gates of Olympus 1000. I first stated playing 100 spins @ 0.50 a spin with double chance on. After increased my bet size to R1 a spin with double chance on, it depleted the whole balance without one free feature. What a terrible game and disappointment to the site, I am very unsatisfied. I would not recommend Sunbet and this slot game to anyone. I am no longer going to support this site.
0
Replies (0)CC
ClyLo C
1 reviews | Active since Jan 2020
15 Mar 2026, 16:32
Deposit not reflecting
Zero stars. I deposited R200 on Friday 13 March, sent the proof (statements, proof of payment and screenshots) up until today it hasn't been allocated to my account. Mandisa closed a chat while I was still replying. RUDE & UNPROFESSIONAL AGENTS you have SUNBET !!!!!!!!!!!! where is my money
Helpful (0)
|Replies (0)CC
ClyLo C
1 reviews | Active since Jan 2020
15 Mar 2026, 16:32
Deposit not reflecting
Zero stars. I deposited R200 on Friday 13 March, sent the proof (statements, proof of payment and screenshots) up until today it hasn't been allocated to my account. Mandisa closed a chat while I was still replying. RUDE & UNPROFESSIONAL AGENTS you have SUNBET !!!!!!!!!!!! where is my money
0
Replies (0)S
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RP
Roshaan P
1 reviews | Active since Jan 2020
5 Mar 2026, 12:59
REFUSE TO FICA , UNDER VALUED CUSTOMER,
Dear Sunbet / Sun international I am so unhappy with your services, firstly live support agents gave me s#@t , they so short off, no customer services or satisfaction at all , firstly I'm a new member to Sunbet , I did my first withdrawal , did a hell hectic playthrough, and actually did my first withdrawal, the agent didnt even congratulate me at all, just said iust FICA I have been trying since yesterday to FICA , because your app is faulty, I can't upload anything,,,,I've been struggling and waiting up until now, 14:58 pm , which is ridiculous, This is totally unacceptable, I am very unhappy, disregarded and ill treatment was given, not a good experience at all.........
Helpful (0)
|Replies (0)RP
Roshaan P
1 reviews | Active since Jan 2020
5 Mar 2026, 12:59
REFUSE TO FICA , UNDER VALUED CUSTOMER,
Dear Sunbet / Sun international I am so unhappy with your services, firstly live support agents gave me s#@t , they so short off, no customer services or satisfaction at all , firstly I'm a new member to Sunbet , I did my first withdrawal , did a hell hectic playthrough, and actually did my first withdrawal, the agent didnt even congratulate me at all, just said iust FICA I have been trying since yesterday to FICA , because your app is faulty, I can't upload anything,,,,I've been struggling and waiting up until now, 14:58 pm , which is ridiculous, This is totally unacceptable, I am very unhappy, disregarded and ill treatment was given, not a good experience at all.........
0
Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
28 Feb 2026, 22:35
The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
I have been a VIP player for well over 2 years, i worked out that from my Capitec Account Alone the total i spent from there excluding from my other bank account was almost 1 mil in the last 5 months, hear comes the funny part, they believe so little in service that i have had to phone them 15 times i had to phone the bank 10 times, i sent them proof of payment as they requested, it so happened that i sent them proof of payment nearly 10 times, now they have after 40 hours for something which should not have taken 40 seconds essentially told me, That they are toooo stupid and even though they know they have my money 1199, they are not planning on crediting my account because it will some day some how on its own reflect. I have been asking my VIP host for 2 weeks as their developers or whomever played around on the app broken nearly every single button in the app store. The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
Helpful (0)
|Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
28 Feb 2026, 22:35
The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
I have been a VIP player for well over 2 years, i worked out that from my Capitec Account Alone the total i spent from there excluding from my other bank account was almost 1 mil in the last 5 months, hear comes the funny part, they believe so little in service that i have had to phone them 15 times i had to phone the bank 10 times, i sent them proof of payment as they requested, it so happened that i sent them proof of payment nearly 10 times, now they have after 40 hours for something which should not have taken 40 seconds essentially told me, That they are toooo stupid and even though they know they have my money 1199, they are not planning on crediting my account because it will some day some how on its own reflect. I have been asking my VIP host for 2 weeks as their developers or whomever played around on the app broken nearly every single button in the app store. The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
0
Replies (0)S
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