I am done with trying to get my issue resolved. Terrible gaming site. Terrible service

I have adjusted my rating to 1 star. It has been a month of emailing. I closed my account, there is money in the account, and I want my money back. I have provided every single thing they have asked for, and just tonight I received an email for something I have already provided. What I am confused about is this - every email they ask to submit a document so they can process my payment, they only require one document, I then diligently provide the info - the next email then asks for something else, I then diligently and politely provide it - this goes on and on and on. It is never resolved. Then when I have provided everything they ask for, they start again with documents I have provided. Their customer service, as you can see by the reviews, is absolutely awful. I am now giving up. I will cut my losses and be done with this site. I closed my account because I never won at all and now this...I recommend you do not use this site. There are so many others that are so efficient. Issues are resolved immediately and you don't have to wait close to an hour for online service.