BritelinkMCT
1.7|206 reviews
MM
Marks M
1 reviews | Active since Member
29 Jan 2026, 07:06
Worst Service and no communication
I logged a ticket with Vuma on the 22 Jan 2026 for ONT to be relocated to another part of the building(house).A technician was dispatched,disconnected the ONT and ran a new fibre cable.However he advised that another team will come to the splicing same day or following day.
To this day,we are still without connection,no one came through.The office line goes to voicemail.I have sent an email but still nothing.
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Replies (112)BritelinkMCT's replyOfficial
29 Jan 2026, 07:49Hi Marks,We apologise for the disruption and lack of feedback following your ONT relocation. Being left without connectivity is unacceptable, and we understand your frustration. The matter has been prioritised and is currently being followed up with the relevant technical teams to ensure completion of the splicing. Our team will reach out to you directly with an update shortly.
Best regards,
BritelinkMCT's reply29 Jan 2026, 07:49
Official
Hi Marks,We apologise for the disruption and lack of feedback following your ONT relocation. Being left without connectivity is unacceptable, and we understand your frustration. The matter has been prioritised and is currently being followed up with the relevant technical teams to ensure completion of the splicing. Our team will reach out to you directly with an update shortly.
Best regards,
MM
Marks M's updateReviewer Update
29 Jan 2026, 07:54Hi,
Can the team contact me on 066 544 6825. I honestly need this to be sorted today.
Can the team contact me on 066 544 6825. I honestly need this to be sorted today.
MM
Marks M's update29 Jan 2026, 07:54
Reviewer Update
Hi,
Can the team contact me on 066 544 6825. I honestly need this to be sorted today.
Can the team contact me on 066 544 6825. I honestly need this to be sorted today.