MojoBeds
2.5|79 reviews
Responds in 195 hours 1 min
PB
Patronisa B
1 reviews | Active since Member
04 Mar 2026, 08:16
Terrible customer service experience
Order placed and paid, didn't receive any email to track my order. Contacted them and received automated replies for two days. No one could give feedback on my order. Called with phone just ringing, finally got through today just to be told that they don't have the mattress and the order will be further delayed. How was I going to know this if I didn't call everyday? Absolutely terrible customer service and I would not recommend anyone to buy there. Stick to the tried and tested.
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Replies (159)MojoBeds's replyOfficial
04 Mar 2026, 08:35Good morning Patronisa, your query has been escalated to management for their attention. Our team will be in contact with you soon. Thanks, NM.
Best regards,
MojoBeds's reply04 Mar 2026, 08:35
Official
Good morning Patronisa, your query has been escalated to management for their attention. Our team will be in contact with you soon. Thanks, NM.
Best regards,
PB
Patronisa B's updateReviewer Update
04 Mar 2026, 08:36Thank you. I have sent through a cancelation request. The only feedback I require is acknowledgement of request and when the refund will be paid.
PB
Patronisa B's update04 Mar 2026, 08:36
Reviewer Update
Thank you. I have sent through a cancelation request. The only feedback I require is acknowledgement of request and when the refund will be paid.
MojoBeds's replyOfficial
04 Mar 2026, 08:48Hi Patronisa, your request has been shared with management.
-NM.
-NM.
Best regards,
MojoBeds's reply04 Mar 2026, 08:48
Official
Hi Patronisa, your request has been shared with management.
-NM.
-NM.
Best regards,