Worst service ever!

Good day, I bought stainless steel pots from this company I saw how customers were happy with theirs on their Facebook page and I needed pots, I received my order on the 21/12/2021but mine were not new, they looked like they have been used before, the lids looked like they have been washed and not properly wiped, they had water marks, I immediately went and in boxed them on Facebook they gave me an email address but my mail did not go through for the first time, I phoned them then it went through I spoke to Thabo n he said I must send pictures and an email stating If I wanted a replacement or my money back which I did n he said that this can be fixed in a day but I have been calling n begging for this exchange, my second inbox on the 24th was ignored completely until I called them on the 28th, Whenever I call I speak to this Thabo person n I always have to remind him what my issue is and he always say he will forward it to sales manager but until today nothing! No update from them, they don't care about the customer anymore, I don't even want their pots anymore I want my money back this company can not be trusted, I have no words for their customer service.