Money lost with change or cards

Towards the end of January I ran out of money on my A Re Yeng card. I've been inquiring when the new card system will be up and running for weeks before this, and never got a date from any of the personnel. So when I had to reload I reloaded R350, in order to get the best value for money. I was NOT warned that the new card system will be coming online and that I won't be able to transfer my funds!<br> <br> In February I got the announcement that the new cards will be coming online. However, first I had to deal with a bus strike, then I had to go away for a few days, and now we are heading into a number of public holidays. The result is that I will have a high amount of money left on my card by 31 March.<br> <br> I've tried to contact A Re Yeng about this, but haven't gotten a response. I've tried escalating this within the Tshwane municipality, but in spite of a promise that someone responsible will attend, I haven't gotten a response either.