Directors do not speak to customers ? bad call centers

Six emails were sent requesting a manager to call me, but no call is received. Also, when asking to be put through to a director's P A r to make an appointment, you are routed back to the call center, everything is answered that it will be rep**** to within 5 days, and the reply never happens When ABSA replies to Hello Peter, they make it private so the public does not see the bad reply