RH
Ray H
Active since Jul 2014
45
Reviews
0
Industries
Reviews
45 reviews1 month ago
Dis-Chem very bad service
I have had no answer to the following careline Please escalate this complaint to top management and view the previous time that I complained It is sad that once again I visited the store and asked them to get baby safe for me this at the start of the week and to date I have not received a reply. The store is Dis-Chem Pharmacy Farrarmere The product is listed as a stock item on the internet
0 replies
5 months ago
DIS-CHEM Very Very Bad service
Some phone numbers on the internet do not work I wanted to speak to a manager, and after 4 calls, I was not put through and only to the complaints call center, who refused to transfer me to a senior manager but said that she would call me back within 30 mins. This call back and undertaking to email me her name did not take place the call time and number I have available The manager in the store was rude and not helpful, as well as some other issues I have experienced this numerous times at Dis=chem. The product I need is listed on the website and is needed urgently .It is now 5 days and nothing has been done. Why do managers hide behind call centers?
0 replies
9 months ago
Directors do not speak to customers ? bad call centers
Six emails were sent requesting a manager to call me, but no call is received. Also, when asking to be put through to a director's P A r to make an appointment, you are routed back to the call center, everything is answered that it will be rep**** to within 5 days, and the reply never happens When ABSA replies to Hello Peter, they make it private so the public does not see the bad reply
0 replies
14 months ago
VOX Telecom bad service
Over 12 Hrs after accepting a 10 Gig top-up it is still not supp**** I have made numerous phone calls and have not been helped, no less than five calls and now it seems that they are not answering my calls as it rings for over 10 to 15 mins It is impossible to get management to call me to resolve the issue and I cannot get transferred to the CEO PA The head office phone number as it rings and is never answered
106 replies
26 months ago
Shares sold without the holders permission
Quilter Div. I have dealings with the call center and someone who said that they were a manager 4four calls and an email They sold my shares without my permission they say that they sent me a notification in the post this was never received so I was unaware of my shares being sold They said the default is if no reply is received they can sell the shares ( our postal service here in S Africa is almost nonexistent) The calls made to them and promises made to me have not been met and the escalation that the call center has said that they will do has not been met I under any circumstances as they are an investment to hand on to my family in the case of my beath one person said if I returned the money they would reinstate the shares I gave her my email address and she said she would email the account number to me this was over two weeks ago and I still do not have the email Management do not take calls in this organization the same as other corporate business When will they wake up to knowing that they have an obligation to us the customer call centers block all negative correspondence
114 replies
29 months ago
Fedex management do not speak to customers
For two weeks I have been trying to get an answer as to whether a certain town in Vietnam is serviced and have not had the question answered I have made 4 telephone calls to the call center and promised that I would get a call back from the agent and it has not happened I have made numerous requests asking to speak to a manager as well as phoning FEDEX UK only to be told that they cannot put me through to management At one stage the call was discontinued by the agent All I am trying to do is send a letter to a person in Vietnam On Thursday, December 7, 2023 at 09:24:25 AM GMT+2, Gloria Mabunda <gloria.mabunda@fedex.com> wrote: Dear Raymond Please supply the below and will send courier with waybill you must fil the waybill from origin to destination address The proof of payment (please use the quotation number as your reference) A signed copy of the quotation Full Collection addresses including postal/zip codes (PO Box Addresses not accepted; name & contact details) Full Delivery addresses including postal/zip codes (PO Box Addresses not accepted, name & contact details) The commodity (description, weight and dimensions) The time the parcel will be ready and the closing time (please advise whether you have security) Your cell phone number and e-mail address A Copy of your ID Please do not hesitate to contact me if further information is needed. Kind Regards, Gloria Mabunda | Dedicated Customer Care Representative | FedEx Express South Africa (Pty) Ltd | Direct ZA Call Centre: +27 800064567 1-7 Romeo Road, Hughes, Boksburg 1459| fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider From: Raymond Haywood <rgh141@yahoo.com> Sent: Thursday, December 7, 2023 9:14 AM To: Gloria Mabunda <gloria.mabunda@fedex.com> Subject: Re: [EXTERNAL] Please advise Please advise if you service the address that I sent you or are you going to ask your agent to post the letter to the person in Vietnam also is there a form to complete for the shipment are the dimensions you request in mm or cm I need to get this finalized R G Haywood On Wednesday, December 6, 2023 at 03:12:35 PM GMT+2, Gloria Mabunda <gloria.mabunda@fedex.com> wrote: Dear Raymond, Kindly find the attached quotation. Please do not hesitate to contact me if further information is needed. Kind Regards, Gloria Mabunda | Dedicated Customer Care Representative | FedEx Express South Africa (Pty) Ltd | Direct ZA Call Centre: +27 800064567 1-7 Romeo Road, Hughes, Boksburg 1459| fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider From: Raymond Haywood <rgh141@yahoo.com> Sent: Wednesday, December 6, 2023 1:28 PM To: Gloria Mabunda <gloria.mabunda@fedex.com> Subject: Re: [EXTERNAL] Please advise This address was supp**** to you in my very first email kp4b tt dau tieng,dau tiengmbinh duong 80010 Vietnam (address) If you do not service this address could the letter be sent to your agent in Vietnam how could post it in Vietnam for me?????? On Wednesday, December 6, 2023 at 11:33:58 AM GMT+2, Gloria Mabunda <gloria.mabunda@fedex.com> wrote: Dear Raymond, My apologies for late reply, Can you please advise which city at Vietnam. Please do not hesitate to contact me if further information is needed. Kind Regards, Gloria Mabunda | Dedicated Customer Care Representative | FedEx Express South Africa (Pty) Ltd | Direct ZA Call Centre: +27 800064567 1-7 Romeo Road, Hughes, Boksburg 1459| fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider From: Gloria Mabunda Sent: Friday, December 1, 2023 7:51 AM To: Raymond Haywood <rgh141@yahoo.com> Subject: RE: [EXTERNAL] Please advise Morning Raymond, Yes we do service Vietnam. Please do not hesitate to contact me if further information is needed. Kind Regards, Gloria Mabunda | Dedicated Customer Care Representative | FedEx Express South Africa (Pty) Ltd | Direct ZA Call Centre: +27 800064567 1-7 Romeo Road, Hughes, Boksburg 1459| fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider From: Raymond Haywood <rgh141@yahoo.com> Sent: Thursday, November 30, 2023 11:51 PM To: Gloria Mabunda <gloria.mabunda@fedex.com> Subject: Re: [EXTERNAL] Please advise Hi I am still waiting to know if you service the address I have given you if you do we can make arrangements to conclude the transaction Thanks Ray Haywood On Wednesday, November 29, 2023 at 09:09:35 PM GMT+2, Raymond Haywood <rgh141@yahoo.com> wrote: Please note it is a letter and the collection would be in Benoni 1501 On Wednesday, November 29, 2023 at 02:55:24 PM GMT+2, Gloria Mabunda <gloria.mabunda@fedex.com> wrote: Dear Valued customer, Thank you for your email well received, Kindly advise where are we collecting the below parcel? Please share collection address. Please do not hesitate to contact me if further information is needed. Kind Regards, Gloria Mabunda | Dedicated Customer Care Representative | FedEx Express South Africa (Pty) Ltd | Direct ZA Call Centre: +27 800064567 1-7 Romeo Road, Hughes, Boksburg 1459| fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider From: MEISA-ZA CC <southafrica@fedex.com> Sent: Wednesday, November 29, 2023 2:53 PM To: Gloria Mabunda <gloria.mabunda@fedex.com> Subject: RE: [EXTERNAL] Please advise Kind Regards, Gloria Mabunda | Dedicated Care Representative | FedEx Express South Africa (Pty) Ltd | Office: South Africa (Option 9) +27 800064567 1-7 Romeo Road, Hughes, Boksburg, 1459 | fedex.com FedEx Express South Africa (Pty) Ltd An authorized financial service provider --------------- Original Message --------------- From: Raymond Haywood [rgh141@yahoo.com] Sent: 11/29/2023 2:04 PM To: southafrica@fedex.com Subject: [EXTERNAL] Please advise Caution! This email originated outside of FedEx. Please do not open attachments or click links from an unknown or suspicious origin. Could you deliver a letter in an envelope to the following address in Vietnam if not would you know a company that might be able to? The size is 220x120x4mm it has 3 by A4 pages in it kp4b tt dau tieng,dau tiengmbinh duong 80010 Vietnam (address) My phone number is 0833245073 If you can do this I will complete the form and make the payment Ray Haywood Benoni
129 replies
33 months ago
Open View bad service and help even up to the area manager
I have been trying to purchase a remote the same as the one supp**** with the encoder and sent 6 emails as well as 3 calls to the call center 3 calls to the area manager once leaving a message which was not returned then a photo of my remote I have been to all the stores that they say have the remote in Benoni, Boksburg and Kempton Park and they do not have the same remote photos sent to the help center, and still no help it is sad that the service sucks No head office phone number or ceo contact detail on the internet
60 replies
36 months ago
Very Very bad service and possible *****
I have listed the same complaint with customer care three times getting the same reply that I will be contacted this over two weeks and it does not happen today I called the head office and the operator after being told I want to speak to a senior manager just routed my call to the customer care so how do you complain about customer care to customer care and the original complaint could be a ***** issue
106 replies
37 months ago
P &Pay reply
This is the reply They seem to think it will go away if they do nothing Dear Ray Hayood, Thank you for contacting the Pick 'n Pay call centre, your call with reference 10****88**51 Service station bad has been created and will be actioned accordingly. Should you require any further assistance contact our Call Centre on 0860 30 30 30 for calls made both within South Africa or internationally.
106 replies
37 months ago
Service station bad P&Pay service station Brentwood park
I filled my car with petrol at the P&P filling station in Brentwood Park shopping center and paid using my credit card put in my pin the machine said approved at that point the attendant turned away and walked away to do something (maybe to fetch a machine for loyalty points on returning he said the payment did not go through I asked for the slip to confirm this and he said the machine did not print it. I then asked to see the manager and an African lady came out after an issue I said she can have my details she said I can check on my phone if the payment I do not have this facility so she took the loyalty print and wanted to keep it I insisted that it is mine and she cannot have it and she must get her own paper with that she turned away and passed a derogatory remark in her language about me t annoyed me so I walk away got in my car stating that after a day or two when I can check that the payment did not go through and then pay with this, I drove away I will return to pay if The payment was not made however I do not accept things said about me in a different language
212 replies
Review Distribution
5 Star
3 (6.666666666666667%)
4 Star
0 (0%)
3 Star
1 (2.2222222222222223%)
2 Star
8 (17.77777777777778%)
1 Star
33 (73.33333333333333%)