Terrible treatment at A1 loungue Gatwick Airport North

I have never been so terribly badly treated by the most terrible woman at the entrance to the A1 lounge at Gatwick North airport. She decided that she would calculate the hours when the plane took off, but you have to be at the gate by a specific time which is an hour before departure she was not interested on that on our boarding passes and that we would’ve only had two hours in the lounge which we had waited for for an hour to get in Because of her attitude, how can they employee such a terrible woman who argues and is so rude and has got it all wrong the time you have to be at the gate if you’re not at the gate by that time they close the gate and you missed the flight obviously she hasn’t been told by the owners of the lounge that that is the case and that the three hours that you’re allowed in the lounge falls into the category of the time you have to leave Does anybody have any information who owns the lounge that I can contact them and lay charges against them about what goes on we are diners club members and therefore we are allowed entrance into the lounge and I have already reported this to diners club. we went to a small lounge next to A1, which was the most disgusting Lounge we’ve ever been in three bean pots. That’s all there was no bread nothing else no liquor and we had to endure that for a few minutes and then we left, but I’d like to get comments from other people about the A1 lounge in the north terminal and if they’ve encountered the