Unprofessional and last minute cancellation

What a bad experience! I had used them before and had no issues so I thought let me utilise their services again…biggest mistake! I had contacted them in time and all was good, on the morning of the move I decided to call them as we had scheduled for around 1pm. I called around 11:00 am just to see n sure they have the correct addresses etc. Not the lady Tshifiwa acting like she was just about to call me lol. Not her saying that they have a problem with the truck and she only found out about a minute ago , cimba ndimuncu lo! They literally cancelled an hour before my move!!! So unprofessional and I guess they only have 1 truck !!