Very disappointing customer service and overall experience

Very disappointing experience at A5 cash and carry. I went to purchase items at the store and I was paying cash, because a note had a small piece of a tape which I recieved like that from an atm, I was told to either exchange the note, the note was not soiled and I myslef didn't understand why the tape was on it. After speaking to 2 people and they refused to accept my money and after me saying what if I don't have another R100.00 what if I was purchasing edible items and I was poor were they still going to not accept my money i was told no and that i should void items. I personally have worked with bulk money for 15 years now and knew that the money was valid I was then told by the manager at the store can I call the regional manager, the regional manager by the name of thavesan Naidoo or kavesan naidoo after me explaining and asking him am I wrong in saying there is nothing wrong with my money he said yes there is nothing with my money and I am right, however it is their drop box that won't take the money, with my years of experience with working with money I know that is an out right lie. So I question where is the ethical and moral standing with their customers if the store and its banking systems has a flaw is not the duty of the organization to resolve their internal flaws instead of making it their customers problem, to note as he himself regional manager was very unprofessional as when the store manager first contacted him and gave me to speak to him on phone, he had hang up on me and the manager had to call back.

In an industry as such your customer is your biggest priority and the customer service on all levels at this branch on this day had really upset me as it was not just them refusing to take my note but also the condescending attitude from the supervisory level and up.

Further to that I would never have questioned the process if I myself was not trained and or had no knowledge or experience in such matter however I do.

The result of the transaction was me returning all my items and choosing to take my business else where, as i often shop at this store during the month.

Store supervisors, managers and regional managers need training on money related matters, and customer service.