MG
mirelle G
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Very disappointing customer service and overall experience
Very disappointing experience at A5 cash and carry. I went to purchase items at the store and I was paying cash, because a note had a small piece of a tape which I recieved like that from an atm, I was told to either exchange the note, the note was not soiled and I myslef didn't understand why the tape was on it. After speaking to 2 people and they refused to accept my money and after me saying what if I don't have another R100.00 what if I was purchasing edible items and I was poor were they still going to not accept my money i was told no and that i should void items. I personally have worked with bulk money for 15 years now and knew that the money was valid I was then told by the manager at the store can I call the regional manager, the regional manager by the name of thavesan Naidoo or kavesan naidoo after me explaining and asking him am I wrong in saying there is nothing wrong with my money he said yes there is nothing with my money and I am right, however it is their drop box that won't take the money, with my years of experience with working with money I know that is an out right lie. So I question where is the ethical and moral standing with their customers if the store and its banking systems has a flaw is not the duty of the organization to resolve their internal flaws instead of making it their customers problem, to note as he himself regional manager was very unprofessional as when the store manager first contacted him and gave me to speak to him on phone, he had hang up on me and the manager had to call back. In an industry as such your customer is your biggest priority and the customer service on all levels at this branch on this day had really upset me as it was not just them refusing to take my note but also the condescending attitude from the supervisory level and up. Further to that I would never have questioned the process if I myself was not trained and or had no knowledge or experience in such matter however I do. The result of the transaction was me returning all my items and choosing to take my business else where, as i often shop at this store during the month. Store supervisors, managers and regional managers need training on money related matters, and customer service.
0 replies
35 months ago
Capitec, bad customer service, possible *****ulent processes.
Good day, I had a loan with capitec which was paid up last month however capitec had failed to charge the service fee to the last installment. This month on the 25 may 2023, I was doubled charged the service, and when i asked why i was charged the reason given was due to owing on capitec loan, but that did not make sense because capitec failed to charge the service fee last month, and then this month charged me a service fee on a service fee, that was not originally added to the last installment as it should havd been, the process by the fault of the bank however the collection persons Loreta says its no one fault. I has aksed her how is it that every month prior to the last payment the service fee was included but only in the last installmentthe fee was not included. I had spoken to 5 people who failed to get me to speak to a manager. I spoke a With a lady from collections who put me on transfer to a Team leader for over 18min. In total my calls with trying to have this query resolved is under an 1 hour with no solution, and being transfer to many departments and people with the phone ringing for more than 5 minutes at a time to just end having my call cut. People I spoke with: Mbalenhle Emalda Titaji Quinton Loreta who was suppose to transfer me to team leader Peter mokhetsi. Eventually the call had ended it self. Capitec is doing *****ulent transactions by charging services on services fees that they failed to charge in the first place.
53 replies
41 months ago
Poor service delivery
Pedros in chatsworth and in shallcross has thee worsed service, i have no clue how they recieved awards, because when you go to shallcross and chatsworth pedros customers stand in queues for about 20 to 30 min and when you finally order they say 40 minutes only to make a customer wait 1 hour 30 minutes for an order, the shallcross and chatsworth branches, has no orgnisational skills, 1 cashier with 3 lines to do pick up order and walk in orders if franchises as such cannot not handle the pressure they need to close their stores, further more i spoke to a manager who refused to give me their name at chatsworth pedros, she said she is sorting out a massive queue from the other side of the counter, there was non of that happening, the staff and managerment, showed no interests in gaining control over their queues, there are so few staff, and non who were willing to assist frustrated and irate customers, there were people waiting for their orders from 14.30 in the evening still didnt receive paid orders at 6pm its ridiculous. There is a call collect system that doesnt work, Absolutely madness, major lack of operational management training in these franchises. Customer service is non existent in both stores.
0 replies
59 months ago
A very unhappy and disgruntled customer
On the 1 June 2021 i had made a a purchase via sixty60 app, my order was declined but money had come off my account, i had contacted the consultant immediately and was advised my money would reverse within 48 hours. The money was not reversed within the 48 hour period, i had then contacted my bank and was advised that sixty60 needs to contact they via email to reverse the money back into my account, i had called a sixty60 consultant again 4 days later and was told to email my statement with the reference number for the call, i did exactly that and have not had any feedback since then. I am very upset, and honestly very angry as it is my money and i should have to be figthing and calling continously to get my own money on the account that it was sixty60 app error. I also like to state that checkers/sixty60 digital platform has a very unprofessional approach when it comes to customers, cause they tell you one story and then give you no feed back. I feel for a digital platform very unprofessional especially when they are using customers banking details for such online purchases. I am very upset and disgruntled about this situation cause its been days with communication about the progress of my query. I also believe that they dont value their customers hence the bad customer service and lack of communication with regards to queries. For a big South African company such as checkers/sixty60 i feel they are very unprofessional. I very furious over this situation if someone could advise how can i take this up further as its not a small amount money. I normally purchase from checkers on a regular basis 5 times a week, but considering the lack of value shown to a customer such as me i would think twice before purchasing at a checkers, shoprite or sixty60 store again ... rather take my money to a store like spar... probably get better service there.
0 replies
101 months ago
Extremely bad customer service
My experience with the pick n pay store in Chatsworth had me standing at a till for more than an hour for a transaction that didn't go through due to a system error, took 30min to get any feed back and I was told that head office is at their staff party could not assist me, as the customer I offered a solution, and was told that the manager of the store does not have authorisation to process the transaction and there I should come back, what's infuriating is that firstly head office should have solutions in place to cover any arising situations If they are not available, secondly if there is a store manager they should be able to authorise matters in order to have a solution and later on deal with head office ....after a good hour the assistant manager then takes my solution into consideration ... Extremely dissatisfied with the process
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)