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I have been a member of AA Roadside Assistance for almost 10 years and It was a second time I requested help. I phoned in for assistance at 15:41, my call was logged at 16:00. It was dispatched to towing assistant at 17:00. I was told the tow truck would only take 15 minutes and according to the tow app it was only 10km away but it only arrived at 17:58. It so heartbreaking that you take your hard earned money to pay for services, and you receive such sloppy service at the end.