unfit tow truck

On the 26 of Jan i requested for a tow truck and the yes uthe truck did arrive but my problem started when the tow truck driver was using breaks to help and load my car to uthe truck and that resulted on my car having scratches on the bumper.I called AA and i was given an email to forward uthe pictures of the scratches and yes i did forward the email but till today noma one has ever came back to me.so that means they dont care about what happens between their client and contracted towtrucks.