AT
Aa Travel Experience
Unclaimed Business
AT
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Jasper L
1 reviews | Active since Jan 2020
31 Aug 2022, 11:06
Mobile Game, Vape and Video Call while Customer waiting?
How disappointment I am and not having great day! Such waste of my fuels back and forth, This is the reason why I don't happy: Yesterday about 13:00 I arrived in store at AA Travel Experience Centurion, Centurion Lifestyle Centre to getting my International Driving Permit. There was a young guy (not older than 30) who alone in work front of desk. He was busy with his cell phone. So I appear and mentioned first that I am Deaf before I greeting. And he nod. Then I show paper to him (Registered via Online) and then he is a doing it for me checking on PC. And then I saw his cellphone on the desk, it was a games. He did not turn it off or pause it. While I am doing him paper and explains, he still on the game. While he checking on PC for me and getting Permit Book, still playing on the mobile game. And I was surprised how I see his behavior, when he bend under the table, fetch a paper or Permit Book, he was quick smoke (a vape!) while I wait. A vape in Office, really?! And then he starting write for me on Permit Book (See on the attachment (AA - A)) and it looks a normal. But his eyes can't avoid on the mobile game while we doing it. After he done and gave it to me, and I pay the price about R300. All what he was nod at me without greeting or goodbye. I was rush to go another my appointment... Later than evening, I was checking on my Travel Permit Book how excited, noticed the date is wrong. You see the photo on attachment (AA - A) where the date stand 2023/08/30 - I was shocked and surprised. Next day, today 31/08/2022 I have to go back in store where I work at Midrand. Such waste of my fuels and that I already paid for Permit Book but I have to. When I arrived in store again, saw that guy again and alone. But he was smile and laugh, I thought it was joke about me. Anyway when I appear to him show him how I am not happy. I noticed he was still on mobile, A VIDEO CALL with 2 People on the Screen, now I know why is he Laugh. And he did not turn it off, still on standby call. It was really necessary? Anyway, I show the wrong date. He nod at me again and took it, just change from 3 to 2 with pencil. You see on the photo attachment (AA - B), I thought he will give me the new one because I am afraid of strictly rule in overseas if the won't accept. After he changed and gave me back the book, not once apologize. Then he back on the mobile Video Call and then I leave..... How disappointment I am and how rude the service. Where is the manners for customer? Now I am getting worried about the Book. Will it allowed and looks like that little mistake changed???? I awaits for this message response after I report. I apologize for the words or not sentence if you don't understand, I am Deaf and trying to explain. (For the Attachment Photo, kindly ask me and I will attach for you)
Helpful (0)
|Replies (0)JL
Jasper L
1 reviews | Active since Jan 2020
31 Aug 2022, 11:06
Mobile Game, Vape and Video Call while Customer waiting?
How disappointment I am and not having great day! Such waste of my fuels back and forth, This is the reason why I don't happy: Yesterday about 13:00 I arrived in store at AA Travel Experience Centurion, Centurion Lifestyle Centre to getting my International Driving Permit. There was a young guy (not older than 30) who alone in work front of desk. He was busy with his cell phone. So I appear and mentioned first that I am Deaf before I greeting. And he nod. Then I show paper to him (Registered via Online) and then he is a doing it for me checking on PC. And then I saw his cellphone on the desk, it was a games. He did not turn it off or pause it. While I am doing him paper and explains, he still on the game. While he checking on PC for me and getting Permit Book, still playing on the mobile game. And I was surprised how I see his behavior, when he bend under the table, fetch a paper or Permit Book, he was quick smoke (a vape!) while I wait. A vape in Office, really?! And then he starting write for me on Permit Book (See on the attachment (AA - A)) and it looks a normal. But his eyes can't avoid on the mobile game while we doing it. After he done and gave it to me, and I pay the price about R300. All what he was nod at me without greeting or goodbye. I was rush to go another my appointment... Later than evening, I was checking on my Travel Permit Book how excited, noticed the date is wrong. You see the photo on attachment (AA - A) where the date stand 2023/08/30 - I was shocked and surprised. Next day, today 31/08/2022 I have to go back in store where I work at Midrand. Such waste of my fuels and that I already paid for Permit Book but I have to. When I arrived in store again, saw that guy again and alone. But he was smile and laugh, I thought it was joke about me. Anyway when I appear to him show him how I am not happy. I noticed he was still on mobile, A VIDEO CALL with 2 People on the Screen, now I know why is he Laugh. And he did not turn it off, still on standby call. It was really necessary? Anyway, I show the wrong date. He nod at me again and took it, just change from 3 to 2 with pencil. You see on the photo attachment (AA - B), I thought he will give me the new one because I am afraid of strictly rule in overseas if the won't accept. After he changed and gave me back the book, not once apologize. Then he back on the mobile Video Call and then I leave..... How disappointment I am and how rude the service. Where is the manners for customer? Now I am getting worried about the Book. Will it allowed and looks like that little mistake changed???? I awaits for this message response after I report. I apologize for the words or not sentence if you don't understand, I am Deaf and trying to explain. (For the Attachment Photo, kindly ask me and I will attach for you)
0
Replies (0)LG
Lovelle G
1 reviews | Active since Jan 2020
4 May 2018, 15:58
Disgusted by AA travel
I have visited the musgrave brand today around 5:15 and the store was closed with a sign that says will be back in 15 minutes.Just to revert back prior to visiting the store I had called AA la Lucia and spoke to the manager who advised me that both stores close at 5:45 which was confirmed more than once.I then get to the store and no one is there and call La Lucia again to ask them what's going on and only to be told by the manager that they stop helping client at 5:30 which my call was made before 5:30 and I was told I might not be helped in a very rude manor.Firstly I think the staff at AA need some serious service training as I come from the banking industry and pride my self on customer service I'm complete appalled by the service and explainations that I recieved .The lady from Musgrave then comes walking towards the store who looks like she had just completed her shopping after me waiting for a while now got absolutely no smile from here and was dealt with in a harsh manor as though she wanted to get rid of me .As I stand in front of her completing the process the manager of La Lucia calls and yells on the phone complaining about me which I could hear because she was screaming at the top of her lungs.Now I don't know if this is AA travels idea of customer service but I'd really like a follow up to this. Regards Lovelle Govender ********** 020
Helpful (0)
|Replies (0)LG
Lovelle G
1 reviews | Active since Jan 2020
4 May 2018, 15:58
Disgusted by AA travel
I have visited the musgrave brand today around 5:15 and the store was closed with a sign that says will be back in 15 minutes.Just to revert back prior to visiting the store I had called AA la Lucia and spoke to the manager who advised me that both stores close at 5:45 which was confirmed more than once.I then get to the store and no one is there and call La Lucia again to ask them what's going on and only to be told by the manager that they stop helping client at 5:30 which my call was made before 5:30 and I was told I might not be helped in a very rude manor.Firstly I think the staff at AA need some serious service training as I come from the banking industry and pride my self on customer service I'm complete appalled by the service and explainations that I recieved .The lady from Musgrave then comes walking towards the store who looks like she had just completed her shopping after me waiting for a while now got absolutely no smile from here and was dealt with in a harsh manor as though she wanted to get rid of me .As I stand in front of her completing the process the manager of La Lucia calls and yells on the phone complaining about me which I could hear because she was screaming at the top of her lungs.Now I don't know if this is AA travels idea of customer service but I'd really like a follow up to this. Regards Lovelle Govender ********** 020
0
Replies (0)