Disgusted by AA travel

I have visited the musgrave brand today around 5:15 and the store was closed with a sign that says will be back in 15 minutes.Just to revert back prior to visiting the store I had called AA la Lucia and spoke to the manager who advised me that both stores close at 5:45 which was confirmed more than once.I then get to the store and no one is there and call La Lucia again to ask them what's going on and only to be told by the manager that they stop helping client at 5:30 which my call was made before 5:30 and I was told I might not be helped in a very rude manor.Firstly I think the staff at AA need some serious service training as I come from the banking industry and pride my self on customer service I'm complete appalled by the service and explainations that I recieved .The lady from Musgrave then comes walking towards the store who looks like she had just completed her shopping after me waiting for a while now got absolutely no smile from here and was dealt with in a harsh manor as though she wanted to get rid of me .As I stand in front of her completing the process the manager of La Lucia calls and yells on the phone complaining about me which I could hear because she was screaming at the top of her lungs.Now I don't know if this is AA travels idea of customer service but I'd really like a follow up to this.

Regards Lovelle Govender ********** 020