Three Months bank statements minimum requirement when claiming

On 2024/03/18 I called Affinity insurance to claim for a key replacement. I was then referred to AAA Claims Company. My claim was registered by Zelna then I was told to submit damage report, quote and three months bank statement. The reason for requesting the bank statements is for them to check if my premiums are paid they said. How is this possible? Clearly they can check in the system if my policy is paid or not. How is it possible that if I do not submit my three month bank statements then my policy wont be processed. That is holding me ransom for administration which is blatantly unreasonable. The confidence level in this companies had drastically reduced. I spoke with Zelna and Nonhlanhla telephonically, they were rude and could not explain the logic behind the request for the bank statements stating that that's how it works, if I don't like it I must complain. So much for customer service. I then spoke with Brandon whom tried to explain how it should make sense that my three month bank statement is a minimum requirement when claiming, saying that, they can not rely on the information provided to them by Affinity regarding policies, yet they are still doing business together. The relation between Affinity and AAA Claims Company can not be at my inconvenience. On 2024/03/20 I laid a complaint with Affinity regarding the administration of my claim, on 2024/03/22 I received correspondence from Affinity saying that I must give them time to investigate. How much time this investigation will take I do not know.