Active since Apr 2015
26
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Reviews
26 reviews25 months ago
Three months bank statements minimum requirement when claiming
On 2024/03/18 I called Affinity insurance to claim for a key replacement. I was then referred to AAA Claims Company. My claim was registered by Zelna then I was told to submit damage report, quote and three months bank statement. The reason for requesting the bank statements is for them to check if my premiums are paid they said. How is this possible? Clearly they can check in the system if my policy is paid or not. How is it possible that if I do not submit my three month bank statements then my policy wont be processed. That is holding me ransom for administration which is blatantly unreasonable. The confidence level in this companies had drastically reduced. I spoke with Zelna and Nonhlanhla telephonically, they were rude and could not explain the logic behind the request for the bank statements stating that that's how it works, if I don't like it I must complain. So much for customer service. I then spoke with Brandon whom tried to explain how it should make sense that my three month bank statement is a minimum requirement when claiming, saying that, they can not rely on the information provided to them by Affinity regarding policies, yet they are still doing business together. The relation between Affinity and AAA Claims Company can not be at my inconvenience. On 2024/03/20 I laid a complaint with Affinity regarding the administration of my claim, on 2024/03/22 I received correspondence from Affinity saying that I must give them time to investigate. How much time this investigation will take I do not know.
0 replies
25 months ago
Three Months bank statements minimum requirement when claiming
On 2024/03/18 I called Affinity insurance to claim for a key replacement. I was then referred to AAA Claims Company. My claim was registered by Zelna then I was told to submit damage report, quote and three months bank statement. The reason for requesting the bank statements is for them to check if my premiums are paid they said. How is this possible? Clearly they can check in the system if my policy is paid or not. How is it possible that if I do not submit my three month bank statements then my policy wont be processed. That is holding me ransom for administration which is blatantly unreasonable. The confidence level in this companies had drastically reduced. I spoke with Zelna and Nonhlanhla telephonically, they were rude and could not explain the logic behind the request for the bank statements stating that that's how it works, if I don't like it I must complain. So much for customer service. I then spoke with Brandon whom tried to explain how it should make sense that my three month bank statement is a minimum requirement when claiming, saying that, they can not rely on the information provided to them by Affinity regarding policies, yet they are still doing business together. The relation between Affinity and AAA Claims Company can not be at my inconvenience. On 2024/03/20 I laid a complaint with Affinity regarding the administration of my claim, on 2024/03/22 I received correspondence from Affinity saying that I must give them time to investigate. How much time this investigation will take I do not know.
0 replies
70 months ago
Terrible Service
On the 10/07/2020 I took my Honda Ballade to have the door panel rattle checked at CMH Honda Hatfield. Then I get a call from the dealer that my front brake pads are worn out. My car is fitted with after market rims which have lock nuts and I had the lock nuts in my possession. How did they measure and inspect the brake pads without removing the wheel? Short cuts and selling pads to customers so they workshop can make money. I requested the SOP( standard operating procedure) for checking brake pads according to Honda standards from Cynthia and Francios, they sent nothing to date, today is 17/07/2020. I sent my matter to Honda South Africa, interacted with Bheki Hlongwane and my matter was still sugar coated. CMH Honda Hatfield along with Honda SA does not take it’s customers seriously. It is with great pleasure to state that I’m selling my Honda Ballade and moving to Subaru.
0 replies
81 months ago
Bad Service
On Saturday 17/08/2019 i went to nedbank branch in nigel to apply for a credit card and was assisted by Thandile. The application was then declined due to a paid up letter from nedbank lawyers themselves within the nedbank system. I was then advised that I can get the letter and appeal the application, which I did. Now, haven’t heard a word from nedbank until i told them to cancel everything, I’ll wait a month and go to a more serious service provider. Keep in mind the time stamp, application date: 17/08/2019 today 02/09/2019 nothing concluded.
0 replies
86 months ago
Mtn store wonderpark horrible service
My partner and I went to mtn store in wonderpark on Friday 15/03/2019. My goodness, this store is the reason why I left mtn in the first place. Sales people there are very rude, service is horrific, jobs are half done, information they give is false. It's like we were doing them a favour by going into the store. I'm glad I left mtn never going back after that experience.
56 replies
89 months ago
Terrible service
Yesterday on 2018/12/18 I took my car for service. I had to call the dealership 8 times of which the phone was only answered twice. When they eventually answered the phone they told me that they are busy with other customers as if I'm not a customer. The car was not washed cleanly. To put things mildly, the service at the dealership is not satisfactory towards me. I told them to check the drivers window and from the report, the window was not checked. That dealership will not see me again.
0 replies
90 months ago
Unresolved Issue for a month
On the 13/11/2018 I logged a return for my power bank. Today is 06/12/2018 and my case has not been resolved. Every single day I call takealot I'm told that they'll escalate it yet still not getting any joy. Can I just get my money back then you can keep your service and I keep my money. Simple.
0 replies
90 months ago
Half cup drink
I was just at kfc themba in hammanskraal, i ordered a meal for a friend and myself, first of all there's flies everywhere, aircon if off. Secondly if you order a meal and don't want ice with your drink then it comes half full, hence, I'm being "forced" to take my drink with ice. This is a ripoff. Now I was forced by manager Nurse that it's procedure and I either take it or leave it. What an awful restaurant.
0 replies
92 months ago
Burnt food
I just ordered a pizza and it it burnt. Very disappointing. Seems like the pizza was reheated in the oven. Not nice.
0 replies
93 months ago
Hopeless service
Yesterday on 08/09/2015 at 18:27 I placed an order from steers in Ga-Rankuwa via the app. I ordered the phanda ribster deal order number #148398. It felt like such a convenience but that excitement was cut short when I waited 2 hours for my order. I told them to cancel thr order and take it back. I'd rather drive all the way to Wonderpark than to pay for this dismal service here in Ga-Rankuwa. This service is hopeless.
0 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
24 (92.3076923076923%)