AI
Affinity Insurance
Unclaimed Business
AI
Affinity Insurance
Unclaimed Business
34 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Affinity Insurance receives overwhelmingly negative feedback, primarily centered on claims handling and poor communication. Customers frequently report rejected claims, excessive delays lasting months, and an inability to reach staff via phone or email. Cancellation difficulties and unauthorized debit orders are recurring frustrations. Several reviewers feel misled about policy terms, particularly around excess amounts and coverage exclusions. However, a smaller group of satisfied customers praise individual agents such as Leigh-Anne Andrews, Brandon Singh, and Siphokazi Mhlongo for prompt, professional, and empathetic service, suggesting pockets of strong customer care exist within the organization.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-65
Recommended: Unlikely
Review Distribution
2.2|34 Reviews
May '25 - Apr '26
5(30%)
4(0%)
3(3.3%)
2(3.3%)
1(63.3%)
5(30%)
4(0%)
3(3.3%)
2(3.3%)
1(63.3%)
Frequently Asked Questions About Affinity Insurance
Based on recent customer reviews, Affinity Insurance receives overwhelmingly negative feedback, primarily centered on claims handling and poor communication. Customers frequently report rejected claims, excessive delays lasting months, and an inability to reach staff via phone or email. Cancellation difficulties and unauthorized debit orders are recurring frustrations. Several reviewers feel misled about policy terms, particularly around excess amounts and coverage exclusions. However, a smaller group of satisfied customers praise individual agents such as Leigh-Anne Andrews, Brandon Singh, and Siphokazi Mhlongo for prompt, professional, and empathetic service, suggesting pockets of strong customer care exist within the organization.
Affinity Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Affinity Insurance across 544 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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ES
Ernest S
1 reviews | Active since Jan 2020
15 Jan 2026, 10:21
Unfairly rejected claim and poor service
My car had an accident. And it has serious damages. That pose a serious harm to my engine. I reported the accident and made a claim. They assigned an assessor to inspect damages of the car. The assessor called me to send pictures of the car. And indicated they won’t come to physically asses the car because I live too far. They concluded my claim on pictures of a front damaged bumper, even I insisted on a physical assessment. They rejected my claim. And told me to fix my car by my own money. I took the car to Panelbeaters to assess damages. And they found so many damages on my engine, the fan, the radiator, etc. they don’t make any communication with their clients. Whether you call or send email. They don’t respond, unless you tell the broker. Their service is poor and they don’t care about their clients. They just want their money. I urge people to never ever take this affinity affordable insurance.
Helpful (0)
|Replies (0)ES
Ernest S
1 reviews | Active since Jan 2020
15 Jan 2026, 10:21
Unfairly rejected claim and poor service
My car had an accident. And it has serious damages. That pose a serious harm to my engine. I reported the accident and made a claim. They assigned an assessor to inspect damages of the car. The assessor called me to send pictures of the car. And indicated they won’t come to physically asses the car because I live too far. They concluded my claim on pictures of a front damaged bumper, even I insisted on a physical assessment. They rejected my claim. And told me to fix my car by my own money. I took the car to Panelbeaters to assess damages. And they found so many damages on my engine, the fan, the radiator, etc. they don’t make any communication with their clients. Whether you call or send email. They don’t respond, unless you tell the broker. Their service is poor and they don’t care about their clients. They just want their money. I urge people to never ever take this affinity affordable insurance.
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Vee V
1 reviews | Active since Jan 2020
14 Jan 2026, 10:21
Worst Company
I don;t understand why is it so hard to cancel insurance with this company. I cannot afford the premiums currently due to work situation and added responsibilities but they refuse to cancel they take me from pillar to post
Helpful (0)
|Replies (0)VV
Vee V
1 reviews | Active since Jan 2020
14 Jan 2026, 10:21
Worst Company
I don;t understand why is it so hard to cancel insurance with this company. I cannot afford the premiums currently due to work situation and added responsibilities but they refuse to cancel they take me from pillar to post
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Stranger M
1 reviews | Active since Jan 2020
18 Dec 2025, 13:02
Devil in our Country
This one's are ****mers. Don't bother to join. Devil in our country. They make sure your claim is rejected. They have all kinds of additional accesses. If you want peace then stay away from them
Helpful (0)
|Replies (0)SM
Stranger M
1 reviews | Active since Jan 2020
18 Dec 2025, 13:02
Devil in our Country
This one's are ****mers. Don't bother to join. Devil in our country. They make sure your claim is rejected. They have all kinds of additional accesses. If you want peace then stay away from them
0
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Ntsikelelo N
1 reviews | Active since Jan 2020
10 Nov 2025, 11:29
Affinity insurance is the worst
My wife have been struggling with this for the whole year the debit order bounces because they dont debit on the agreed date next thing insurance is canceled they have done this 3 times this year and I have to pay more to fix the cover this is not professional
Helpful (0)
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Ntsikelelo N
1 reviews | Active since Jan 2020
10 Nov 2025, 11:29
Affinity insurance is the worst
My wife have been struggling with this for the whole year the debit order bounces because they dont debit on the agreed date next thing insurance is canceled they have done this 3 times this year and I have to pay more to fix the cover this is not professional
0
Replies (0)BR
Basetsana R
1 reviews | Active since Jan 2020
4 Nov 2025, 07:57
I had a car accident on the 25th of July 2025 and Affinity said I shouldn’t take any tow truck besides the one that they recommended and I did as advised
I had a car accident on the 25th of July 2025 and Affinity said I shouldn’t take any tow truck besides the one that they recommended and I did as advised. While awaiting the claim process which was declined, the problem now is that the drivers door control system was vandalised and my battery went missing in the process. I’ve been trying to find out who took my battery and what happened to my door since 16 September 2025, all they say is “we are still investigating.” I’m done fixing my car I need the battery and no one seems to care.
Helpful (0)
|Replies (0)BR
Basetsana R
1 reviews | Active since Jan 2020
4 Nov 2025, 07:57
I had a car accident on the 25th of July 2025 and Affinity said I shouldn’t take any tow truck besides the one that they recommended and I did as advised
I had a car accident on the 25th of July 2025 and Affinity said I shouldn’t take any tow truck besides the one that they recommended and I did as advised. While awaiting the claim process which was declined, the problem now is that the drivers door control system was vandalised and my battery went missing in the process. I’ve been trying to find out who took my battery and what happened to my door since 16 September 2025, all they say is “we are still investigating.” I’m done fixing my car I need the battery and no one seems to care.
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Replies (0)MM
Makoro M
1 reviews | Active since Jan 2020
28 Oct 2025, 10:09
A Frustrated Client.
I have been with Affinity Car Insurance (AFFB718246) for over a year now and never missed a payment. My car has been with the company for over TWO MONTHS now and still no way forward regarding my claim. I have been making multiple attempts to communicate with them regarding my claim and they keep saying the file has to be signed off by the insurer. I just need a decision to be made by the company because I'm beginning to become frustrated.
Helpful (0)
|Replies (0)MM
Makoro M
1 reviews | Active since Jan 2020
28 Oct 2025, 10:09
A Frustrated Client.
I have been with Affinity Car Insurance (AFFB718246) for over a year now and never missed a payment. My car has been with the company for over TWO MONTHS now and still no way forward regarding my claim. I have been making multiple attempts to communicate with them regarding my claim and they keep saying the file has to be signed off by the insurer. I just need a decision to be made by the company because I'm beginning to become frustrated.
0
Replies (0)