Affinity Insurance
Unclaimed Business
|2.1|34 Reviews (last 12 months)|This business does not respond to reviews
Affinity Insurance
Unclaimed Business
|2.1
34 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Affinity Insurance receives sharply divided feedback across its health, funeral, and car insurance offerings. A recurring theme is frustration with claims handling, where customers consistently mention prolonged delays, rejected claims, and cases stuck awaiting management sign-off. Many reviewers describe poor communication, unresponsive consultants, and difficulty cancelling policies or securing refunds. On the positive side, customers highlight standout individual agents who deliver prompt, empathetic, and knowledgeable assistance, particularly within the complaints and health service teams. Overall sentiment leans negative, with service recovery moments offering occasional bright spots.
Performance(last 12 months):
Trustindex Rating
3TrustIndex
3
Frequently Asked Questions About Affinity Insurance
What do customers say about Affinity Insurance?
Based on recent customer reviews, Affinity Insurance receives sharply divided feedback across its health, funeral, and car insurance offerings. A recurring theme is frustration with claims handling, where customers consistently mention prolonged delays, rejected claims, and cases stuck awaiting management sign-off. Many reviewers describe poor communication, unresponsive consultants, and difficulty cancelling policies or securing refunds. On the positive side, customers highlight standout individual agents who deliver prompt, empathetic, and knowledgeable assistance, particularly within the complaints and health service teams. Overall sentiment leans negative, with service recovery moments offering occasional bright spots.
Is Affinity Insurance trustworthy?
Recent reviews (34)
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