Bad Service, and keeping money that doesnt belong to them

<p>To Describe my experience with this company is difficult as I feel I cannot use the words I should be using towards them.</p> <p><br />I personally called this company on the 2nd of February 2017. To fix a leaking pipe at my residence.</p> <p>I was then requested to make a payment of R 6000.00 for their services, which I immediately did an EFT for.</p> <p>By the time the plumber was done, the payment had still not reflected on their side. The company refused to let the plumber leave without payment, which is what any company would request.</p> <p>I then had to make another payment, which went off immediately, later on this afternoon, the immediate payment I made earlier  was deducted from my bank account, so I landed up paying this company double. R12000.00.</p> <p>Almost straight away I informed the plumber and the company of my double payment. I was assured by this company's staff that I should not panic as they are a big company and will not be going anywhere and that my money will be refunded back to me. They told me the payment would take place on a friday the 10th of Feb 2017 , because this is when the company does their weekly payments. I agreed to wait thinking my money would be refunded, what a big mistake.</p> <p>After waiting a week the payment was still not made. I received no feedback as to why my refund was delayed. I phoned the following week, feeling very frustrated and spoke to a manager. He assured me that half the accounts department was not at work Friday 10th of February 2017.  he assured me the payment would be made on friday 17th of Feb 2017. I waited until friday and still nothing. So I phoned back the following week to follow up, as it seemed this company could not do a simple follow up on their side.</p> <p>The staff were rude and arrogant towards me, giving me different stories each time I inquired about my refund, I was told by staff that they are a big company and they take long to do refunds. Now I own my own company so from experience my customers are always paid on time, no matter what the problem is the customer always comes first. No matter how big or small a company is.</p> <p>Today is the 09 March 2017, and I have still not received an updates or feedback, I have had to get my bank involved with doing a reversal as this company is not interested in paying me my refund of R 6000.00 back after a month of waiting and running after their staff.</p> <p>This money does not belong to AAA Plumbing and Electrical, it is known as fraud.</p> <p><br />After fighting with AAA staff I received a refund form this was two weeks ago and yet no money has been paid into my account.</p> <p><br />It is unacceptable to have been treated the way I have and I am not interested in dealing with this companies rude staff, or their many stories they seem to collaborate. I had no problem paying them for their service, but now that they owe me money they think they can just keep it and get away with it, I am assuring you this is not the case and I will pursue legal action against them if they do not sort this issue out. I am done being patient and being told to wait for my money. It is disgusting how a company can treat their customers, when at the end of the day we are paying for their service.</p> <p><br />I usually do not believe in bad mouthing companies as I know we all need to make money, but after waiting a month and a few days, without any follow up or feed back has worn my patience, and I feel this should be made  public incase they have done this to anyone else. Or try to attempt to this this to any more customers.</p> <p><br />I would not recommend this company as they are money greedy and have terrible service.</p>