SB
sasha B
Active since Mar 2016
4
Reviews
0
Industries
Reviews
4 reviews100 months ago
Appalling Service
How to describe my experience? Well, I will start off by saying that Ekurhuleni does not know the meaning of customer service, it is not something the employees are taught when they apply for their jobs at the municipality. Furthermore, I will say that never in my life have I had to run after people to do their jobs more than I have with the water department of Ekurhuleni. This incident all started about three years ago, we were receiving a water bill that reflected ridiculous amounts each month, the readings were never constant and at the end of the day, my neighbor discovered that our meter expired in 2015? Now I asked myself this question, why did the municipality keep billing us when they should have informed us that the meter had expired three years ago..... Oh, wait that's right because they don't care all Ekurhuleni sees is the rand bills before their greedy eyes. After six months of fighting to not pay the expired meters bill, we were eventually credited on our water bill, which makes no sense to me why not give me my money back the company so greedily demanded with the threat that if the water was not paid our meter would be blocked. I had to fork out thousands upon thousands of rands to Ekurhuleni, which they could not even pay me back, instead, they added it to my water account for the next owner to enjoy the hard earned money I paid. After three years of being told that we could not apply for a separate meter because our property is too small, which I think is utter bull****. Finally, after three tiring years, I had to pull money from my family savings to pay for a separate meter, I paid Five thousand which is not just pocket change. I am now still waiting for my meter I have paid for to be installed, this was done last year October 2017, it is now Feb 2018 and no one has bothered to contact me about the meter. I have driven to the water department about four times, and each time these exact words are repeated to me, "Not to worry, I have spoken to the people responsible for the installation, they will get back to you.", I cant tell you how much these words give me a headache, as I constantly hear them repeated by people who cannot do their simple jobs. Now I ask myself, why did I pay for a service that I'm clearly not going to receive, as my phone calls are ignored, and I am done running after employees who are too incompetent to deal with the most basic follow-ups. I want it to publicly be known how homeowners are being scammed for money, and no one cares as long as they have their money, well rather I should say my money they decided to steal then who gives two hoots about us homeowners. Heads up to Ekurhuleni, you should be the best at taking peoples money by now and delivering appalling customer care, well done for delivering shocking service, so glad to see our government aims to please its people with stealing their money. Gotta love staying in South Africa where the people of this beautiful nation get pushed aside for money.
0 replies
111 months ago
Bad Service, and keeping money that doesnt belong to them
<p>To Describe my experience with this company is difficult as I feel I cannot use the words I should be using towards them.</p> <p><br />I personally called this company on the 2nd of February 2017. To fix a leaking pipe at my residence.</p> <p>I was then requested to make a payment of R 6000.00 for their services, which I immediately did an EFT for.</p> <p>By the time the plumber was done, the payment had still not reflected on their side. The company refused to let the plumber leave without payment, which is what any company would request.</p> <p>I then had to make another payment, which went off immediately, later on this afternoon, the immediate payment I made earlier was deducted from my bank account, so I landed up paying this company double. R12000.00.</p> <p>Almost straight away I informed the plumber and the company of my double payment. I was assured by this company's staff that I should not panic as they are a big company and will not be going anywhere and that my money will be refunded back to me. They told me the payment would take place on a friday the 10th of Feb 2017 , because this is when the company does their weekly payments. I agreed to wait thinking my money would be refunded, what a big mistake.</p> <p>After waiting a week the payment was still not made. I received no feedback as to why my refund was delayed. I phoned the following week, feeling very frustrated and spoke to a manager. He assured me that half the accounts department was not at work Friday 10th of February 2017. he assured me the payment would be made on friday 17th of Feb 2017. I waited until friday and still nothing. So I phoned back the following week to follow up, as it seemed this company could not do a simple follow up on their side.</p> <p>The staff were rude and arrogant towards me, giving me different stories each time I inquired about my refund, I was told by staff that they are a big company and they take long to do refunds. Now I own my own company so from experience my customers are always paid on time, no matter what the problem is the customer always comes first. No matter how big or small a company is.</p> <p>Today is the 09 March 2017, and I have still not received an updates or feedback, I have had to get my bank involved with doing a reversal as this company is not interested in paying me my refund of R 6000.00 back after a month of waiting and running after their staff.</p> <p>This money does not belong to AAA Plumbing and Electrical, it is known as fraud.</p> <p><br />After fighting with AAA staff I received a refund form this was two weeks ago and yet no money has been paid into my account.</p> <p><br />It is unacceptable to have been treated the way I have and I am not interested in dealing with this companies rude staff, or their many stories they seem to collaborate. I had no problem paying them for their service, but now that they owe me money they think they can just keep it and get away with it, I am assuring you this is not the case and I will pursue legal action against them if they do not sort this issue out. I am done being patient and being told to wait for my money. It is disgusting how a company can treat their customers, when at the end of the day we are paying for their service.</p> <p><br />I usually do not believe in bad mouthing companies as I know we all need to make money, but after waiting a month and a few days, without any follow up or feed back has worn my patience, and I feel this should be made public incase they have done this to anyone else. Or try to attempt to this this to any more customers.</p> <p><br />I would not recommend this company as they are money greedy and have terrible service.</p>
0 replies
119 months ago
Appalling Customer Service
<p>The last month and a half has been channelling. </p> <p>I have recently joined another service provider for my home internet, due to the lack of telkoms WiFi constantly giving us problems.</p> <p>I had phoned telkom to cancle my ADSL line so that the new service provider could take over the line. </p> <p>I was then told by a lady that works at telkom to send a cancellation letter.</p> <p>I did what I was told and sent the cancellation letter through to her, which I received no reply too, I have her name but will not mention it on this post.</p> <p>A week went on and I still hadn't received any news in regards to my line being migrated. </p> <p>I then persisted to phone back, and was told I had to send an email to Wholesale Telkom, along with the cancellation letter.</p> <p>I felt frustrated because why had this employee not told me, I would need to contact the Telkom line department. (Whole sale Telkom.)</p> <p>Later that day I sent an email through to their address which I was given by another employee of telkom. </p> ********** <p>This was the email address I was given.</p> <p> </p> <p><br />After awaiting a full working week I phoned back, to check up on the status of the line.</p> <p>I was told that it would take them 14 working days from the day I sent my cancellation letter, through to the Wholesale Telkom department. I was then further frustrated because no one had informed me of the waiting period as they should of. </p> <p>I got given a reference number which I have till date, and was assure that Telkom would email or contact me within those 14 working days, of course I laughed at this but took down the reference number regardless.</p> <p> </p> <p><br />It has now been more than 14 days that I have waited. I originally requested to cancle on the 20th of June as per my email, but due to not being informed I needed to contact and cancle with the Whole sale team at Telkom, I only sent them an email on the 24.</p> <p> </p> <p><br />This is no excuse they have exceed their 14 working days as they so dearly promised.</p> <p>I have now received my bill, which they are still charging me for the line as well as the Internet. I phoned again this morning and explained the story to the lady who did not seem interested at all. She typed an email, whether she sent it I'm not sure and gave me another ref number, I was then told I will need to wait another 72 hours before they contact me if they do?</p> <p>How could it possibly take so long to migrate a line, do they have any people working there is my question? If the answer is yes them Telkom has a big problem.</p> <p>How can you call this good customer service, I have worked with customers all my life and they should always come first, and definitely not be treated as a reference number as telkom likes to treat us.</p> <p> </p> <p><br />I refused to pay my bill with telkom as they do not seem to be in any rush to resolve my problem, so until that is done I will not pay them.</p> <p> </p> <p><br />I would like to ask telkom if they are incapable of doing their jobs?</p> <p>Or if they genuinely enjoy making people's lives difficult ?</p> <p> </p> <p><br />Well I have to now wait another 72 hours just to migrate one line which could of been done weeks or days ago. Even some feedback would of prevented this frustrated post.</p> <p> </p> <p><br />I am sick and tired of companies not making sure that their customer service is up to scratch. Follow ups are necessary in order to give your company a good name and to satisfy your customers, so that they may know what is going on. Is it really that hard to provide such a simple task?</p> <p> </p> <p><br />When they need money then you sit with a problem, but when you need the help they take longer in order to make you pay more how is this fair?</p> <p> </p> <p>This experience has taught me to not take others words or believe their promises.</p> <p> </p>
53 replies
123 months ago
wimpy tugela horrible food and service
We waited half an hour for our food, when we received the food the burger buns were stale and hard, the waiter brought us our food before we received our drinks, after eating we waited another 30 minutes for our drink which the waiter kept insuring us that they were on their way, after complaining to the manager nothing was done the hole issue was just pushed aside, our brother had ordered a waffel which we were then informed after everyone had eaten that the waffle machine was broken he did not end up eating, I have never in my life experienced such bad service and would not recommend that any one stop here on their way to the coast.
75 replies
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