Fraud and Bad Customer Service

<p>The 2nd of February 2017, I had to call this company out to my residential address to fix a burst pipe.</p> <p>They did a good job replacing the pipe with a working one and installed a water meter as well.</p> <p>I then had to make a payment of R 6000.00 which I did while the plumber was still busy. For a new benfinciary it takes 1 to 2 hours for an immidiate payment to go through. When the plumber had finished the payment had still not reflected into the companies account. The plumber would not leave until the payment reflected. I had to do another payment into this companies account which went through. Later on the imiddiate payment I made deducted from my account, So I landed up double paying this company. Immidiatly I informed the plumber and the company. The lady I spoke to assured me they would refund me R 6000.00 on friday the 3rd of February 2017. After friday had come and gone, monday morning I phoned the company again to find out what the problem was. I was then informed that half the staff were not there on friday the 3rd. I decided to let it go and wait for the next friday the 10th of February 2017.  Friday once again came and went, with no update from the company or any explination as to why they stil had not made the payment after two weeks.</p> <p>Again I phoned this company, I spoke to a lady who was very arrogant on the phone, after then speaking to a manager, I was promised that he would sort this issue out. He assured me the accounts department would call me back. I waited for Two days before anyone phoned me, a lady by the name of Fernande in the accounts department phoned me the 14th of February 2017 assuring me she would send me the refund form I needed to fill in and email back to her in order for her to do the payment of R 6000.00 back into my account. </p> <p>After waiting two days and still had not recieved the refund forms I phoned back. I was given attitude from the staff, informing me that they are a big company so it usally takes them a month to refund money, ofcourse I was flabigasted because not even Telkom takes this long to refund you money. The lady then kept interrupting me each time I voiced my frustration, she then assured me that an accounts lady by the name of Amanda would send me the forms. I put the phone down feeling annoyed that this companies staff was rude and told me that I must wait a month for my R 6000.00. This is not how a company should be run, and I know this because I too work for a large IT company and all our refunds are done in 7 days.</p> <p>An hour later I had still not recieved the refund forms so once again I had to run after this companies staff, I emailed Amanda and asked for the forms. Amanda then told me she would send them later in the afternoon or friday morning. which I found very unprofessional and unacceptable.  I recieved the refund forms fllled them out and emailed them back to Amanda. I got no reply as to when my money would be refunded, and again another friday passed where I had recieved no notice of payment from this company.</p> <p>Tomorrow is the 27th of February 2017 and this week will be a month that I still have not recieved my money, each time I phone I am given a different excuse or they will take my number and get a manager to call me back, which has never happened.</p> <p>I am now done listening to excuses and will be taking this furthur, especially after the way I was spoke to on thursday the 23rd of February 2017, with no respect, kept getting spoken over, the lady had attitude telling me its not their fault and in actual fact its mine, which is redicuolse that I am getting blamed because this comapny is commiting fraud by not paying money bak. I was also informed that I am no the only person waiting for money, so now my question is how many other people have not recieved their money from AAA Plumbing and Electrical?</p> <p>I am dissopointed with this companies customer service and will not recomend them to anyone, I amyself will never use them again.  I usally do not post about bad customer service online, but this company deserves it after all I have been put throough, also after receiving every excuss under the book as well. </p> <p>Luckily I have all the phone calls recorded as well as emails,  to prove that this comapny AAAPlumbing and electrical are not interested in paying me my money back instead they would rather keep it for them selves and tell me I will wait as long as it takes to get my money. Unfortunitly this is not how a company is run and I wil be getting legal advice as to what I can do in order to take this furthur.</p> <p> </p>