AARTO Useless

One of my ex-employees had incurred a fine and i requested AARto to transfer this fine to his name with all the relevant paperwork attached, it has been 2 years now and still this fine has not been resolved and i cannot get this vehicle licence disk. This is a department that will shortly be taking care of lots more municipalities but cannot even resolve queries raised with them i see that they do not even respond to reviews of this forum it's a big joke. Anyone found a way to communicate with them that they can share?