Abacus please attend to my case it's urgent

I took a capfin loan on February 2025 and I was paying so well then Capfin decided to top me up with another loan in May 2025.I continue paying but now I'm struggling to pay because I'm no longer working. I called capfin and I was told to email my documents to Abacus. I did so as I was told, Didn't receive any feedback until I called Abacus then I spoke to Duduzile and she told me that they didn't receive my documents. She told me to email them to her email address and I did just that. After few days I receive a call from Zanele, she told me my UI19 form was outstanding. I sent the document to her.

The following day I receive a call from her telling me that they called my previous employer asking her to verify if I was working for that company. And my previous employer told her that she can't give out my details because the POPIA ACT doesn't allow her to do that. I was instructed to call my boss.

I email my boss I didn't receive any response. I called her I couldn't find her. I left a voicemail still no response. I later emailed Zanele and informed her about what was happening, I gave her another number that she can call for verification. She's been quite. I tried emailing her again today no response. I feel that Abacus is unfair cause all the documents they need i have provided. Its not my fault that my previous employer didn't give them the information they needed.

Now I'm here worried about my credit score and how I'll be handed to lawyers. Abacus please come to my rescue please I'm not coping. Bad credit record will affect me for the rest of my life