Loss of Income Claim Still Not Resolved – Phone Now Blocked, Unable to Work

I am extremely disappointed and frustrated with how my loss of income claim has been handled.

Last year, on my last day at work, I submitted all the required documents to apply for the Loss of Income claim. I made sure everything was provided on time because I wanted to avoid exactly the situation I am now facing.

However, more than three months later, the claim is still not resolved.

Because the claim has not been finalized, my phone has now been blocked by FoneYam, leaving me completely stranded. This has had a serious impact on my daily life and my ability to function.

I am currently unemployed and actively searching for work, and my phone is one of the most critical tools I rely on. I use it for:

Job applications

Interview calls

Communication with potential employers

Basic transactions and online services

Today my phone was blocked, and I am now unable to communicate, attend interviews, or transact. This is extremely distressing considering that the whole purpose of taking the Loss of Income cover was to protect me during unemployment.

I have contacted FoneYam, and they advised that they cannot assist until the insurance claim status is updated or approved. I have also been sending emails requesting assistance, but it feels like my situation and the inconvenience I am experiencing are not being taken seriously.

It is very frustrating to pay insurance premiums for protection and then be left without support when you actually need it most.

All I am asking for is urgent assistance in finalizing or reviewing my claim, or at the very least clear communication on the progress so this matter can be resolved.

At the moment, the delay is causing serious inconvenience and affecting my ability to secure employment.

I sincerely hope this issue can be addressed as a matter of urgency.