AB
Above Books
Claimed Business
AB
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Above Books exhibits a pattern of severe operational failure across virtually every customer experience dimension. Customers consistently report paying for books that never arrive, with contact channels that are unreachable and refund requests that go unanswered for months. The overwhelming majority of reviewers describe the business as non-functional, with several questioning whether it is a legitimate operation at all.
Top Strengths:
- •Product Quality & Value: A small number of customers who did receive their orders report books arriving in good condition and at competitive prices with free delivery, though this is extremely rare.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
NPS Score
-98
Recommended: Unlikely
Review Distribution
1.2|70 Reviews
May '25 - Apr '26
5(1.6%)
4(3.2%)
3(1.6%)
2(1.6%)
1(92.1%)
5(1.6%)
4(3.2%)
3(1.6%)
2(1.6%)
1(92.1%)
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SH
NL
Nhlanhla L
1 reviews | Active since Jan 2020
13 Mar 2026, 15:25
Bad service its *****
I ordered a book on the 1st of February still they haven’t shipped my order and I asked for a refund still but they haven’t processed it
Helpful (0)
|Replies (0)NL
Nhlanhla L
1 reviews | Active since Jan 2020
13 Mar 2026, 15:25
Bad service its *****
I ordered a book on the 1st of February still they haven’t shipped my order and I asked for a refund still but they haven’t processed it
0
Replies (0)MM
Mohlago M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:08
Unhappy customer
I ordered three Grade 8 books on 10 February. After a week without any communication, I emailed them and they told me they were still waiting for stock. This continued for some time, so I decided to request a refund. They asked me to send my bank details and said they would process the refund within 5–7 days. Several days passed without any communication. I emailed them again and received a response saying their website had been down, but they would still process the refund. In the meantime, I ordered the same books from Van Schaik Bookshop and my order was delivered within a few days. Now it has been a full month and they are no longer responding to my emails.
Helpful (0)
|Replies (0)MM
Mohlago M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:08
Unhappy customer
I ordered three Grade 8 books on 10 February. After a week without any communication, I emailed them and they told me they were still waiting for stock. This continued for some time, so I decided to request a refund. They asked me to send my bank details and said they would process the refund within 5–7 days. Several days passed without any communication. I emailed them again and received a response saying their website had been down, but they would still process the refund. In the meantime, I ordered the same books from Van Schaik Bookshop and my order was delivered within a few days. Now it has been a full month and they are no longer responding to my emails.
0
Replies (0)ZZ
Zanele Z
1 reviews | Active since Jan 2020
12 Mar 2026, 16:18
Stay away
I ordered books end of Jan an it was said my delivery will be on the 4th of February an they sent emails in the 15th that the books will be out asked for refund cause I already bought the books elsewhere an they promised to refund me within 48/72 hours month later I haven’t received anything
Helpful (0)
|Replies (0)ZZ
Zanele Z
1 reviews | Active since Jan 2020
12 Mar 2026, 16:18
Stay away
I ordered books end of Jan an it was said my delivery will be on the 4th of February an they sent emails in the 15th that the books will be out asked for refund cause I already bought the books elsewhere an they promised to refund me within 48/72 hours month later I haven’t received anything
0
Replies (0)FvdR
Frances van der Ryst
1 reviews | Active since Jan 2020
8 Mar 2026, 08:49
Stay away from above books
Ordered books at the start of February. Delivery date came and went. It is now about a month later and I have only received excuses about no stock from the supplier. Nowhere did they indicate that they don't have stock and that there will be a waiting period. The books I bought were removed from the website, then the website went down, and now it is back again, advertising that those same books are available at a discount. I don't believe they have the stock they advertise. Please don't buy from them - especially of you are buying school books. You will be forced to buy from another supplier if you don't want your children to fall behind.
Helpful (0)
|Replies (0)FvdR
Frances van der Ryst
1 reviews | Active since Jan 2020
8 Mar 2026, 08:49
Stay away from above books
Ordered books at the start of February. Delivery date came and went. It is now about a month later and I have only received excuses about no stock from the supplier. Nowhere did they indicate that they don't have stock and that there will be a waiting period. The books I bought were removed from the website, then the website went down, and now it is back again, advertising that those same books are available at a discount. I don't believe they have the stock they advertise. Please don't buy from them - especially of you are buying school books. You will be forced to buy from another supplier if you don't want your children to fall behind.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 07:48
Suprised and happy
I must admit, I started seeing post of ****s from this place where people didn't get their orders. I have ordered, my delivery date was the 9th, and I tried phoning and emailed... no response (phone was not ringing) I received an email from them about their website that was off and my order will be sent when website is back on. And yesterday I got a tracking number, and my book was delivered today. Thank you. Please just look at communication with clients. That is the most important key to any business.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 07:48
Suprised and happy
I must admit, I started seeing post of ****s from this place where people didn't get their orders. I have ordered, my delivery date was the 9th, and I tried phoning and emailed... no response (phone was not ringing) I received an email from them about their website that was off and my order will be sent when website is back on. And yesterday I got a tracking number, and my book was delivered today. Thank you. Please just look at communication with clients. That is the most important key to any business.
0
Replies (0)TK
Teddy K
1 reviews | Active since Jan 2020
16 Feb 2026, 13:07
Consolation Price from Above Books
After going to several known shops and not getting the books I was looking for, I decided to go online and Above Books was first to appear with all the 3 grade 2 books I wanted. I placed an order on the 18th Jan and paid the response I received was the books will be delivered between 22nd to 26th Jan. I waited the ETA dates passed, I panicked then I went to check reviews of Above Books, I almost got a stroke level 2 as they were all negative, tried to contact them the phone went tu tu tu ..... I took a bath with cold water and accepted my R430 was gone. I decided to look for other shops far from where I stay that sells similar books and luckily found the books for my son. Today is the 16th Feb, Above Books decided to deliver all three books, it's late but hopefully I'll get some of my money by selling them. My openion is Above Books should improve on accurate information and answer their calls.
Helpful (0)
|Replies (0)TK
Teddy K
1 reviews | Active since Jan 2020
16 Feb 2026, 13:07
Consolation Price from Above Books
After going to several known shops and not getting the books I was looking for, I decided to go online and Above Books was first to appear with all the 3 grade 2 books I wanted. I placed an order on the 18th Jan and paid the response I received was the books will be delivered between 22nd to 26th Jan. I waited the ETA dates passed, I panicked then I went to check reviews of Above Books, I almost got a stroke level 2 as they were all negative, tried to contact them the phone went tu tu tu ..... I took a bath with cold water and accepted my R430 was gone. I decided to look for other shops far from where I stay that sells similar books and luckily found the books for my son. Today is the 16th Feb, Above Books decided to deliver all three books, it's late but hopefully I'll get some of my money by selling them. My openion is Above Books should improve on accurate information and answer their calls.
0
Replies (0)TM
Tokollo M
1 reviews | Active since Jan 2020
13 Feb 2026, 10:02
Order Not Delivered and No Communication
I ordered a Grade 1 book on 20 January 2026 and was told it would ship between 26–29 January. I have not received the book, nor any communication about the delay. Despite several attempts to contact the company using the details provided on their website, I have received no response regarding feedback or a refund. I am extremely disappointed with the lack of accountability and would caution others before ordering.
Helpful (0)
|Replies (0)TM
Tokollo M
1 reviews | Active since Jan 2020
13 Feb 2026, 10:02
Order Not Delivered and No Communication
I ordered a Grade 1 book on 20 January 2026 and was told it would ship between 26–29 January. I have not received the book, nor any communication about the delay. Despite several attempts to contact the company using the details provided on their website, I have received no response regarding feedback or a refund. I am extremely disappointed with the lack of accountability and would caution others before ordering.
0
Replies (0)