Above Books
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Above Books is described overwhelmingly as a non-delivering retailer where paid orders fail to arrive, refunds are not processed, and contact channels are unresponsive. Customers repeatedly report school textbooks never reaching learners, escalating to consumer commission complaints. The few neutral experiences involve very late deliveries after weeks or months of silence.
TrustIndex
1.7
Based on recent customer reviews, Above Books is described as an unreliable online bookseller where customers pay for textbooks that are rarely delivered, refunds are rarely honoured, and contact channels are non functional. Customers across primary school, matric and tertiary segments report identical patterns of silent treatment, broken promises and lost money, with many seeking intervention from banks and consumer authorities.
The most common complaint about Above Books, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (0.5) is severely broken. Listed phone numbers go to voicemail or do not exist, WhatsApp messages never deliver, and emails go unanswered for weeks or months. Customers describe being ignored entirely after payment, with no agent ever taking ownership of their complaint.
Above Books has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. Hellopeter has tracked Above Books across 176 total reviews. How is the TrustIndex calculated? →
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