Shocking Service.

SHOCKING SERVICE!

I enquirer about 2 x pedestian gates for my property in the middle of November 2021.

A gent by the name of Lourens came out to the house to do measurements. Quote was given to me which I accepted. This was on the 19th November.

22nd November Lourens confirmed that he will book the job for manufacturing and give me an installation date. Almost 3 weeks pass, I hear nothing from him.

I send a mail to follow up. I get a reply from Lourens 3 days later informing me that installation will not happen until the new year and that I should inform him when we are back from leave in January. I informed him that we are not going away and that we are ready for installation asap.

This was the the 17th December.

That is the last time I have ever heard from Mr Lourens!! I have sent multiple mails, I have called him and WhatsApp’d this man but get absolutely no reply!

Eventually I called the business and asked for the owner (Geoff) so I could relay my experience in the hope of getting this sorted. This was on Friday 21st Jan 2022.

Geoff was not in. Spoke to Shannon and let my details with a brief description of what has transpired. Shannon informed me that Geoff would definitely give me a call back on Friday 21st Jan, or latest Saturday 22nd. The date today is the 25th January and I have still not received a call from Geoff (owner) or Lourens or anyone for that matter…

I have now taken my business to the opposition which have already sent a quote and started manufacturing the gates, all within 2 days.

Business must be booming for Absolut Fencing if this is how experiences such as mine get handled.

THINK TWICE ABOUT USING ABSOLUT FENCING.