Empty promises

I bougjt a lot of xmas goodies and tables for my pets non the 27th November 2025. Estimated delivery showed between 1 and 5 December 2025. I followed up on the 5th which they said they don't have all the goodies some is on back order They phoned and ask if they can send the ones they have and then resent the ones on back order I agreed to that they even send a confirmation email. Noting received before xmas I WhatsApp and email to find out what happened they said that everything is out of stock. So I requested a refund just before xmas no refund was received so I WhatsApp the process they said the company policy says 7 to 14 working days. Up to now nothing received I followed up end of December received a mail to say that infill reveive my goodies or refund before the end of business day the 2nd. Still nothing. Now they don't even answer my email of WhatsApp. I want my refund.