Snake in the Grass

HI Hilton.

Please don't threaten me or my company Absoluteskin Cosmetics (Pty) Ltd - as you can see below the refund was made within 2 hours of your first request and threat. I do take offense against being threatened. Your threats can have serious repercussions for you and I demand an apology.

Yours sincerely.

-------- Forwarded Message -------- Subject: RE: Absoluteskin Cosmetics - Refund query. Date: Thu, 12 Dec 2024 10:55:47 +0000 From: Merchant Support <Merchantsupport@payflex.co.za> To: Hilton Ainslie <hiltonainslie@gmail.com> CC: Franz Lamers <franz@absoluteskin.co.za>

Hi There,

We can confirm that the refund was made 10/12/2024. Because this was a direct payment, your money will be settled back into your bank account between 4 – 7 working days. In the future, all shoppers can reach out directly to customer support for the status of their refund/settlement. 😊

Please note, I will be on leave from 18 Dec till 06 Jan’25.

Kind regards,

Eunice du Plessis Account Management

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Apply through your merchant portal!

From: Franz Lamers <franz@absoluteskin.co.za> Sent: Thursday, 12 December 2024 11:50 To: Merchant Support <Merchantsupport@payflex.co.za>; Hilton Ainslie <hiltonainslie@gmail.com> Subject: Absoluteskin Cosmetics - Refund query.

You don't often get email from franz@absoluteskin.co.za. Learn why this is important

Hello Merchant Support!

We Absoluteskin Cosmetics (Pty) Ltd have a merchant account at Payflex and seem to a problem with Payflex refunding a client of ours, I would appreciate your assistance. In this regard. Paylfex have always processed and refunded the clients directly. Please advise when Mr. H. Ainsley may expect his refund of R549.00 form you.

I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately?

Please Advise

Thank you

Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za

On 2024/12/12 10:33, Hilton Ainslie wrote:

Somebody between your two Companies how me a refund quite Urgent

as Christmas is around the Corner and you took my Money knowing you did not have stock

To get this matter resolved very soon.

Regards Hilton Parter @ FNB and Dischem

Hello Support,

I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately?

Please Advise

Thank you

Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za

On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent

as Christmas is a round the Corner and you took my Money knowing you did not have stock

To get this matter resolved very soon .

Regards Hilton Parter @ FNB and Dischem Dear Customer

You recently contacted Payflex customer service support.

We pride ourselves in providing a delightful customer experience to all our customers.

Please take some time to rate your recent experience with our Support Service Champion.

Kindly click on this link https://www.survey******.com/r/PayflexCSC to complete the survey.

Many thanks in advance for your kind consideration.

Kind Regards

Payflex Customer Support Team

Good Day Hilton,

Below is a screenshot of the refund made to you. We deeply apologise for any inconvenience that this may have caused you and assure it was not intentional or false advertising from AbsoluteSkin Cosmetics (Pty) Ltd.

Thank you for your order, and hope we will see you at AbsoluteSkin again - We are certified 4.9 star online company.

AbsoluteSkin Reg No: 2012/209371/07 - VAT No: 4320267679 Your order is on the way Your order is on the way to you. Track your shipment to see the delivery status.

View your Tracking No! or Visit our store HANNON Longlasting Taupe Cosmetic Pencil × 1 R 128.00

HANNON More Lash Mascara Lengthening (Black) 12ml × 2 R 346.00

Subtotal

R 474.00 Shipping

R 75.00 VAT

R 71.61 Total

R 549.00 Customer information Shipping address Hilton Ainslie 663 27th avenue villieria Pretoria Gauteng 0186 South Africa

Billing address Hilton Ainslie private 663 27th avenue Pretora villieria villieria Pretoria Gauteng 0186 South Africa

Shipping method FASTWAY COURIERS - MAJOR Cities (ALL) Order Value Under R600

Payment method Payflex — R 549.00

They had the stock available on their website now I am the bad guy ask for my money back because for poor service and wort case is you have to deal with 2 companies to get a refund and they value them self a 4.9 rating. mmm next time i will just go to Dischem Sorry but this is not how you do business, and this is not the 1ste complaint