Active since Jun 2016
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21 reviews4 months ago
Poor service
i change my phone number as my work phone change every 3 years . So, no, I can't my OTP's for full access contact mweb bunch of time and the send me a form to complete with all my details and my new number they ask for my ID and Mweb account number that I provide to billing, mshopfeedback, complaints, p.johanson, abuse, BBarnes, Bramwell.Barnes, MWEB, MWEB On Thu, Dec 18, 2025 at 12:58 PM Hilton Ainslie <hiltonainslie@gmail.com> wrote: > > ---------- Forwarded message --------- > From: Hilton Ainslie <hiltonainslie@gmail.com> > Date: Thu, Dec 18, 2025 at 12:57 PM > Subject: Re: Ticket MWB33252545 - Re: OTP Registration Form > To: MWEB Passwords Team <tspt@mweb.com> > > > On Thu, Dec 18, 2025 at 11:37 AM Hilton Ainslie <hiltonainslie@gmail.com> wrote: > > > > ID attached why is this taking so long? , > > > > if this is not resolved you leave me nou choice but to cancel my > > account with mweb . > > > > ID has been sent new number has been provide and its been more that 3 days , > > > > i nou kinda getting fed up with this lack of service , > > > > Name; Hilton Ainslie > > > > ID: 90133105017080 > > > > Mweb account number : 56422175 > > > > > > Form was filled in and still no feedback nou mweb is wasting my time. > > How hard is it to change a phone number? and i would now bec i work > > in IT and it does not take so long if it is not resolved today. I will > > take it up with team leaders and managers and social media. > > > > > > I had nou enough of this slow **** movement please get dit resolved > > asp or I will take my bunnies somewhere else . to change a number is > > a couple of minute but we going 3days now > > > > On Wed, Dec 17, 2025 at 11:49 AM MWEB Passwords Team <tspt@mweb.com> wrote: > > > > > > Good day > > > > > > Kindly forward a copy of the account holders ID document to tspt@mweb.com, in order to process your request. > > > > > > > > > > > > > > > Sincerely > > > Keanen Willemse > > > > > > MWEB Passwords > > > > > > > > > ------------- Original Message -------------- > > > From: Hilton Ainslie [hiltonainslie@gmail.com] > > > To: MWEB [swelihle.dyani@mweb.com];tspt@mweb.com > > > Date: 16/Dec/2025 15:07:05 > > > Subject: Re: OTP Registration Form > > > > > > Please find attached the form with the new cell phone number for the > > > otp that need for full access > > > > > > ID:9103115017082 > > > Name : Hilton > > > Surename: Ainslie > > > Address : 27th Avenue Villieria pretoria 0186 > > > > > > mweb account number :56422170 > > > > > > if it possible to do it quick will be greatly appreciated as i wanna > > > upgrade my fiber line to a bigger line. > > > > > > Regards Hilton > > > > > > On Tue, Dec 16, 2025 at 2:50 PM MWEB wrote: > > > > > > > > Good day, > > > > > > > > Thank you for contacting Mweb Technical Support. > > > > > > > > Kindly complete and return the form, with the accompanying documents required to : tspt@mweb.com > > > > > > > > Best Regards, > > > > > > > > Technical Support > > > > MWEB Customer Contact Centre > > > > Phone: 087 700 0777 > > > > Website: https://url.za.m.mimecastprotect.com/s/mNRWCVmyvvikQmrAHGfLFE26kS?domain=mweb.co.za > > > Attachment: << HtmlAttachment-1.html >> Attachment: << Copy-of-otp-registration-change-form.pdf >> Added my ID and they still have nit resolved it. I work in IT and they close the call with it not been resolved sent more that 10 emails and sent 30 mins on a call with lady that can't even help. is it to update a phone number when you have all the document and original ID this is poor service in my work place SLA request has 2hours to be resolved but it take mweb 5 days and counting . this is not how you run an IT Company they have no sense of time but they expect us to pay every month but they can't even do basic service deliver. manager and ceo need to step up there game
53 replies
5 months ago
Banned for no reason they did not even explain why just closing my thread by die owner great why to running a business that is have been part for years
Banned for no reason they did not even explain why just closing my thread by die owner great why to running a business that is have been part for years
0 replies
16 months ago
Snake in the Grass
HI Hilton. Please don't threaten me or my company Absoluteskin Cosmetics (Pty) Ltd - as you can see below the refund was made within 2 hours of your first request and threat. I do take offense against being threatened. Your threats can have serious repercussions for you and I demand an apology. Yours sincerely. -------- Forwarded Message -------- Subject: RE: Absoluteskin Cosmetics - Refund query. Date: Thu, 12 Dec 2024 10:55:47 +0000 From: Merchant Support <Merchantsupport@payflex.co.za> To: Hilton Ainslie <hiltonainslie@gmail.com> CC: Franz Lamers <franz@absoluteskin.co.za> Hi There, We can confirm that the refund was made 10/12/2024. Because this was a direct payment, your money will be settled back into your bank account between 4 – 7 working days. In the future, all shoppers can reach out directly to customer support for the status of their refund/settlement. 😊 Please note, I will be on leave from 18 Dec till 06 Jan’25. Kind regards, Eunice du Plessis Account Management Trustpilot Stars Trustpilot Logo Apply through your merchant portal! From: Franz Lamers <franz@absoluteskin.co.za> Sent: Thursday, 12 December 2024 11:50 To: Merchant Support <Merchantsupport@payflex.co.za>; Hilton Ainslie <hiltonainslie@gmail.com> Subject: Absoluteskin Cosmetics - Refund query. You don't often get email from franz@absoluteskin.co.za. Learn why this is important Hello Merchant Support! We Absoluteskin Cosmetics (Pty) Ltd have a merchant account at Payflex and seem to a problem with Payflex refunding a client of ours, I would appreciate your assistance. In this regard. Paylfex have always processed and refunded the clients directly. Please advise when Mr. H. Ainsley may expect his refund of R549.00 form you. I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is around the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon. Regards Hilton Parter @ FNB and Dischem Hello Support, I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is a round the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon . Regards Hilton Parter @ FNB and Dischem Dear Customer You recently contacted Payflex customer service support. We pride ourselves in providing a delightful customer experience to all our customers. Please take some time to rate your recent experience with our Support Service Champion. Kindly click on this link https://www.survey******.com/r/PayflexCSC to complete the survey. Many thanks in advance for your kind consideration. Kind Regards Payflex Customer Support Team Good Day Hilton, Below is a screenshot of the refund made to you. We deeply apologise for any inconvenience that this may have caused you and assure it was not intentional or false advertising from AbsoluteSkin Cosmetics (Pty) Ltd. Thank you for your order, and hope we will see you at AbsoluteSkin again - We are certified 4.9 star online company. AbsoluteSkin Reg No: 2012/209371/07 - VAT No: 4320267679 Your order is on the way Your order is on the way to you. Track your shipment to see the delivery status. View your Tracking No! or Visit our store HANNON Longlasting Taupe Cosmetic Pencil × 1 R 128.00 HANNON More Lash Mascara Lengthening (Black) 12ml × 2 R 346.00 Subtotal R 474.00 Shipping R 75.00 VAT R 71.61 Total R 549.00 Customer information Shipping address Hilton Ainslie 663 27th avenue villieria Pretoria Gauteng 0186 South Africa Billing address Hilton Ainslie private 663 27th avenue Pretora villieria villieria Pretoria Gauteng 0186 South Africa Shipping method FASTWAY COURIERS - MAJOR Cities (ALL) Order Value Under R600 Payment method Payflex — R 549.00 They had the stock available on their website now I am the bad guy ask for my money back because for poor service and wort case is you have to deal with 2 companies to get a refund and they value them self a 4.9 rating. mmm next time i will just go to Dischem Sorry but this is not how you do business, and this is not the 1ste complaint
0 replies
32 months ago
Paid for the ova Service but he takes 3 days to deliver
Paid for the ova Service but he takes 3 days to deliver. . Worst part it my chronic medication the truck has been in transit for more that 15 hours from Bloemfontein to Pretoria. This never Happens they are normally on time but this month. they Ase slacking and they can't promise a delivery today . Bad Service they need to up skill and keep at the dead lines.
0 replies
97 months ago
LTE Network from 19:00 to 22:00
So I have been Monitoring my internet for the last month and every night from 19:00 till 22:00 my internet is slow the sync speed is like 2mb and the ping to any server spikes to like 90 to 100ms. Early Morning and Late afternoon is fine great speed the ping is fine comes 19:00 it's a nightmare So streaming on this is useless Gaming on this is Useless because of the ping to the servers Viewing Content on the Internet is not fun at night bec of the decreased speed syncs. So why do Telkom users sign a contract that they need to uphold when Telkom can't uphold there service? I feel if one pays for a Service one needs to deliver
53 replies
102 months ago
Telkom Strikes Again
LTE with External Antenna gets lower Speed than a 4meg Line and you Pay 800 its A ****ing joke. Plus not to mention the Ping Spikes and Internet Connection Drops and when ever you helllopeter or Log a Call with Telkom the Ignore it or just say they will contact you and then boom nothing happens . Speedtest Result below from Saix.net Last Result: Download Speed: 2583 kbps (322.9 KB/sec transfer rate) Upload Speed: 2996 kbps (374.5 KB/sec transfer rate) Latency: 19 ms Jitter: 7 ms 11/14/2017 4:09:03 PM
166 replies
103 months ago
LTE inconsistent and Slow Speed
So the last year and a half I have been on Telkom LTE uncapped Service 24month Contract. And its been a nightmare inconsistent internet ping Spikes and internet signal keeps on dropping. Last Week alone my internet keeps spiking from 1 bar to 4bar on the lte router with a External Antenna And if you Contact Telkom the Best advise they will give you is 'Rulani Constance: Thank you for the enquiry Hilton, please switch off your device, remove the sim card, switch it on without the sim card, wait for 2 to 3 minutes while it is showing the red light, switch it off again and insert the sim card and try to connect again.' Like really I am pretty sure I restarted this ****ing router and sim card 20 this week. Telkom LTE = not worth it wait for fiber everyone So can we get somebody from Telkom that Please assist and help this LTE from being a Nightmare because paying 800rand a month for so many problems is Really bad Service. Telkom Account Number :" ********** 65
61 replies
107 months ago
LTE is Really Bad at Night Why Telkom why?
<p>Dear Telkom </p> <p>Please Explain Why I always have Internet Problem at Night in my Area with LTE.</p> <p>Packet Loss Ping Spikes High Jitter and Random Disconnects happening.</p> <p><br />I have Attached Pics Below of the Problem and it has been happening every Nights For the Last Couple of Weeks and I am Fed up with this **** Internet now.</p> <p><br />Regards</p>
407 replies
109 months ago
LTE Service is not Worth While
<p>Hi ALL </p> <p> </p> <p>So i have wrote and Mailed Telkom more than Once Recarding the Poor Service of the LTE internet bundle.</p> <p> </p> <p>At Night from 19:00 till About 23:00 the Lte Service becomes unsable with 120 to 200Ping and Packetloss I believe this is Cuased by to Many People Connecting to one Tower So Currently Villieria Pretoria LTE service at night is Unsable and Telkom is not Fixing the Problem.</p> <p> </p> <p>To sign a Contract for 24Month's and getting this Bad service and High Ping is not Worth While.</p> <p> </p>
112 replies
109 months ago
Excellent service
<p>Great service from Nadine from miway team.</p>
56 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (33.333333333333336%)
1 Star
12 (57.142857142857146%)