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Absoluteskin
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 13:00
Snake in the Grass
HI Hilton. Please don't threaten me or my company Absoluteskin Cosmetics (Pty) Ltd - as you can see below the refund was made within 2 hours of your first request and threat. I do take offense against being threatened. Your threats can have serious repercussions for you and I demand an apology. Yours sincerely. -------- Forwarded Message -------- Subject: RE: Absoluteskin Cosmetics - Refund query. Date: Thu, 12 Dec 2024 10:55:47 +0000 From: Merchant Support <Merchantsupport@payflex.co.za> To: Hilton Ainslie <hiltonainslie@gmail.com> CC: Franz Lamers <franz@absoluteskin.co.za> Hi There, We can confirm that the refund was made 10/12/2024. Because this was a direct payment, your money will be settled back into your bank account between 4 – 7 working days. In the future, all shoppers can reach out directly to customer support for the status of their refund/settlement. 😊 Please note, I will be on leave from 18 Dec till 06 Jan’25. Kind regards, Eunice du Plessis Account Management Trustpilot Stars Trustpilot Logo Apply through your merchant portal! From: Franz Lamers <franz@absoluteskin.co.za> Sent: Thursday, 12 December 2024 11:50 To: Merchant Support <Merchantsupport@payflex.co.za>; Hilton Ainslie <hiltonainslie@gmail.com> Subject: Absoluteskin Cosmetics - Refund query. You don't often get email from franz@absoluteskin.co.za. Learn why this is important Hello Merchant Support! We Absoluteskin Cosmetics (Pty) Ltd have a merchant account at Payflex and seem to a problem with Payflex refunding a client of ours, I would appreciate your assistance. In this regard. Paylfex have always processed and refunded the clients directly. Please advise when Mr. H. Ainsley may expect his refund of R549.00 form you. I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is around the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon. Regards Hilton Parter @ FNB and Dischem Hello Support, I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is a round the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon . Regards Hilton Parter @ FNB and Dischem Dear Customer You recently contacted Payflex customer service support. We pride ourselves in providing a delightful customer experience to all our customers. Please take some time to rate your recent experience with our Support Service Champion. Kindly click on this link https://www.survey******.com/r/PayflexCSC to complete the survey. Many thanks in advance for your kind consideration. Kind Regards Payflex Customer Support Team Good Day Hilton, Below is a screenshot of the refund made to you. We deeply apologise for any inconvenience that this may have caused you and assure it was not intentional or false advertising from AbsoluteSkin Cosmetics (Pty) Ltd. Thank you for your order, and hope we will see you at AbsoluteSkin again - We are certified 4.9 star online company. AbsoluteSkin Reg No: 2012/209371/07 - VAT No: 4320267679 Your order is on the way Your order is on the way to you. Track your shipment to see the delivery status. View your Tracking No! or Visit our store HANNON Longlasting Taupe Cosmetic Pencil × 1 R 128.00 HANNON More Lash Mascara Lengthening (Black) 12ml × 2 R 346.00 Subtotal R 474.00 Shipping R 75.00 VAT R 71.61 Total R 549.00 Customer information Shipping address Hilton Ainslie 663 27th avenue villieria Pretoria Gauteng 0186 South Africa Billing address Hilton Ainslie private 663 27th avenue Pretora villieria villieria Pretoria Gauteng 0186 South Africa Shipping method FASTWAY COURIERS - MAJOR Cities (ALL) Order Value Under R600 Payment method Payflex — R 549.00 They had the stock available on their website now I am the bad guy ask for my money back because for poor service and wort case is you have to deal with 2 companies to get a refund and they value them self a 4.9 rating. mmm next time i will just go to Dischem Sorry but this is not how you do business, and this is not the 1ste complaint
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 13:00
Snake in the Grass
HI Hilton. Please don't threaten me or my company Absoluteskin Cosmetics (Pty) Ltd - as you can see below the refund was made within 2 hours of your first request and threat. I do take offense against being threatened. Your threats can have serious repercussions for you and I demand an apology. Yours sincerely. -------- Forwarded Message -------- Subject: RE: Absoluteskin Cosmetics - Refund query. Date: Thu, 12 Dec 2024 10:55:47 +0000 From: Merchant Support <Merchantsupport@payflex.co.za> To: Hilton Ainslie <hiltonainslie@gmail.com> CC: Franz Lamers <franz@absoluteskin.co.za> Hi There, We can confirm that the refund was made 10/12/2024. Because this was a direct payment, your money will be settled back into your bank account between 4 – 7 working days. In the future, all shoppers can reach out directly to customer support for the status of their refund/settlement. 😊 Please note, I will be on leave from 18 Dec till 06 Jan’25. Kind regards, Eunice du Plessis Account Management Trustpilot Stars Trustpilot Logo Apply through your merchant portal! From: Franz Lamers <franz@absoluteskin.co.za> Sent: Thursday, 12 December 2024 11:50 To: Merchant Support <Merchantsupport@payflex.co.za>; Hilton Ainslie <hiltonainslie@gmail.com> Subject: Absoluteskin Cosmetics - Refund query. You don't often get email from franz@absoluteskin.co.za. Learn why this is important Hello Merchant Support! We Absoluteskin Cosmetics (Pty) Ltd have a merchant account at Payflex and seem to a problem with Payflex refunding a client of ours, I would appreciate your assistance. In this regard. Paylfex have always processed and refunded the clients directly. Please advise when Mr. H. Ainsley may expect his refund of R549.00 form you. I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is around the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon. Regards Hilton Parter @ FNB and Dischem Hello Support, I have 2 screenshots of a transaction and refund to Hilton Ainslie. Under these conditions Payflex, as in the past is responsible to reimburse the client the refund amount and this should be the case here as well. Why is Mr H. Ainslie not paid as yet by Payflex for the refund. or have these methodologies changed lately? Please Advise Thank you Franz Lamers - Absolute Skin Cosmetics (Pty) Ltd - franz@absoluteskin.co.za On 2024/12/12 10:33, Hilton Ainslie wrote: Somebody between your two Companies how me a refund quite Urgent as Christmas is a round the Corner and you took my Money knowing you did not have stock To get this matter resolved very soon . Regards Hilton Parter @ FNB and Dischem Dear Customer You recently contacted Payflex customer service support. We pride ourselves in providing a delightful customer experience to all our customers. Please take some time to rate your recent experience with our Support Service Champion. Kindly click on this link https://www.survey******.com/r/PayflexCSC to complete the survey. Many thanks in advance for your kind consideration. Kind Regards Payflex Customer Support Team Good Day Hilton, Below is a screenshot of the refund made to you. We deeply apologise for any inconvenience that this may have caused you and assure it was not intentional or false advertising from AbsoluteSkin Cosmetics (Pty) Ltd. Thank you for your order, and hope we will see you at AbsoluteSkin again - We are certified 4.9 star online company. AbsoluteSkin Reg No: 2012/209371/07 - VAT No: 4320267679 Your order is on the way Your order is on the way to you. Track your shipment to see the delivery status. View your Tracking No! or Visit our store HANNON Longlasting Taupe Cosmetic Pencil × 1 R 128.00 HANNON More Lash Mascara Lengthening (Black) 12ml × 2 R 346.00 Subtotal R 474.00 Shipping R 75.00 VAT R 71.61 Total R 549.00 Customer information Shipping address Hilton Ainslie 663 27th avenue villieria Pretoria Gauteng 0186 South Africa Billing address Hilton Ainslie private 663 27th avenue Pretora villieria villieria Pretoria Gauteng 0186 South Africa Shipping method FASTWAY COURIERS - MAJOR Cities (ALL) Order Value Under R600 Payment method Payflex — R 549.00 They had the stock available on their website now I am the bad guy ask for my money back because for poor service and wort case is you have to deal with 2 companies to get a refund and they value them self a 4.9 rating. mmm next time i will just go to Dischem Sorry but this is not how you do business, and this is not the 1ste complaint
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Replies (0)NH
Nazreen H
1 reviews | Active since Jan 2020
19 Apr 2024, 15:21
Excellent service
I was sceptical about ordering from this company when I read some of the reviews However, I was quite pleasantly surprised I placed my order on a Saturday and by Wednesday, it was delivered The process was super smooth and efficient
Helpful (0)
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Nazreen H
1 reviews | Active since Jan 2020
19 Apr 2024, 15:21
Excellent service
I was sceptical about ordering from this company when I read some of the reviews However, I was quite pleasantly surprised I placed my order on a Saturday and by Wednesday, it was delivered The process was super smooth and efficient
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Replies (0)PW
Paula W
1 reviews | Active since Jan 2020
20 Jun 2023, 16:16
Worst customer service I’ve ever experienced
This is by far the worst and most unfriendly experience I’ve ever had with an Online order. I was completely shocked that a brand could unapologetically give such bad service for an "out of stock online order paid for". Blaming the supplier for their out of stock. Surely they should not list the product online, if there is no stock? No apology given for the inconvenience caused. I was told by Cheryl (who's tone of email was very unfriendly and making it my problem: "If you are not happy please contact Payfast and ascertain why they are taking so long") Such poor unfriendly service! I do not personally recommend them and will never be purchasing from Absolute skin again. They lost me as a customer, never to return and I will tell all my connections.
Helpful (0)
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Paula W
1 reviews | Active since Jan 2020
20 Jun 2023, 16:16
Worst customer service I’ve ever experienced
This is by far the worst and most unfriendly experience I’ve ever had with an Online order. I was completely shocked that a brand could unapologetically give such bad service for an "out of stock online order paid for". Blaming the supplier for their out of stock. Surely they should not list the product online, if there is no stock? No apology given for the inconvenience caused. I was told by Cheryl (who's tone of email was very unfriendly and making it my problem: "If you are not happy please contact Payfast and ascertain why they are taking so long") Such poor unfriendly service! I do not personally recommend them and will never be purchasing from Absolute skin again. They lost me as a customer, never to return and I will tell all my connections.
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Replies (0)BN
Bulisa N
1 reviews | Active since Jan 2020
3 Jan 2023, 17:01
Awesome! Customer Focused!
My AbsoluteSkin orders were processed without delay. They keep you updated. The prices are reasonable. The service! Oh my goodness, out of this world! Some business managers do not even bother to respond to enquiries. I was amazed by Cheryl’s attentiveness and responsiveness to an enquiry about the courier who was supposed to deliver - not about their products. Don’t take my word for it, try them! You will see for yourself.
Helpful (0)
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Bulisa N
1 reviews | Active since Jan 2020
3 Jan 2023, 17:01
Awesome! Customer Focused!
My AbsoluteSkin orders were processed without delay. They keep you updated. The prices are reasonable. The service! Oh my goodness, out of this world! Some business managers do not even bother to respond to enquiries. I was amazed by Cheryl’s attentiveness and responsiveness to an enquiry about the courier who was supposed to deliver - not about their products. Don’t take my word for it, try them! You will see for yourself.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2022, 10:47
Excellent Experience with AbsoluteSk8n
I've been dealing with them for a couple of years now, never had any problems. Amazing service, user friendly website, easy and safe payment options, delivery always on time sometime earlier than expected. Well done and Thankyou
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2022, 10:47
Excellent Experience with AbsoluteSk8n
I've been dealing with them for a couple of years now, never had any problems. Amazing service, user friendly website, easy and safe payment options, delivery always on time sometime earlier than expected. Well done and Thankyou
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Replies (0)XP
Xoli P
1 reviews | Active since Jan 2020
17 Sept 2019, 07:44
Worst customer service I’ve ever experienced
I had a similar experience to Sam. I order from online stores quite regularly and this is by far the worst experience I’ve ever had. I was completely shocked that a brand could unapologetically give such bad service. I had to be the one to email them as a client and ask for a confirmation of order, and I was told by Cheryl Lamers( who was shockingly dreadful to deal with) that they had thousands of clients to tend to and I was not the only one they were dealing with. Absolutely shocking. I then asked for a refund as I did not want to deal with this brand and wanted to order elsewhere and she completely ignored my request and sent me a tracking number instead. Such such poor service. I do not personally recommend them and will never be purchasing from Absolute skin again. It was the first and definitely the last time. What an exhausting experience!
Helpful (0)
|Replies (0)XP
Xoli P
1 reviews | Active since Jan 2020
17 Sept 2019, 07:44
Worst customer service I’ve ever experienced
I had a similar experience to Sam. I order from online stores quite regularly and this is by far the worst experience I’ve ever had. I was completely shocked that a brand could unapologetically give such bad service. I had to be the one to email them as a client and ask for a confirmation of order, and I was told by Cheryl Lamers( who was shockingly dreadful to deal with) that they had thousands of clients to tend to and I was not the only one they were dealing with. Absolutely shocking. I then asked for a refund as I did not want to deal with this brand and wanted to order elsewhere and she completely ignored my request and sent me a tracking number instead. Such such poor service. I do not personally recommend them and will never be purchasing from Absolute skin again. It was the first and definitely the last time. What an exhausting experience!
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Replies (0)SD
Salma D
1 reviews | Active since Jan 2020
21 Aug 2019, 12:54
Excellent Service is an understatement
If there was an option for 6 stars this is what I would give Cheryl at AbsoluteSkin. Service Excellence with a great attitude, and friendly. My parcel was going to be late and even before I could follow-up Cheryl emailed me to inform me it would be late. In addition to being efficient with their courier and sourcing of products, AbsoluteSkin is also extremely affordable. I highly recommend AbsoluteSkin for those looking for great skincare products at affordable prices and quick delivery!!! Keep up the excellent work
Helpful (0)
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Salma D
1 reviews | Active since Jan 2020
21 Aug 2019, 12:54
Excellent Service is an understatement
If there was an option for 6 stars this is what I would give Cheryl at AbsoluteSkin. Service Excellence with a great attitude, and friendly. My parcel was going to be late and even before I could follow-up Cheryl emailed me to inform me it would be late. In addition to being efficient with their courier and sourcing of products, AbsoluteSkin is also extremely affordable. I highly recommend AbsoluteSkin for those looking for great skincare products at affordable prices and quick delivery!!! Keep up the excellent work
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