BN
Bulisa N
Active since Jan 2023
5
Reviews
0
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Reviews
5 reviews23 months ago
The MTN Monthly Contract on a WiFi Router
We took advantage of the month-to-month WiFi router contract with MTN South Africa. We have not had a month of uninterrupted service since January. We called various departments, emailed various people including the CEO, and we are back to being disconnected again. 1. The account is about R864.00 in credit, which is two months’ subscription. 2. Our debit order date is the 4th of the month. We consistently get disconnected on the 30th if the month. 3. MTN Customer Representative who was assigned to assist by the CEO’s office advised that we leave the account in credit to avoid this. It happened today. She also said we will not be debited until August 4, they debited our bank account on May 4, and I can assure you they will do so on June 4. I have given up! All I can say is, MTN may be able to innovate customer solutions but fails in the implementation. Another network operator will follow with exactly the same solution but implement better.
0 replies
25 months ago
Beyond Excellence!
South Africa! If I could give the Huawei Sandton City store 10* on this platform, I would. Firstly, Christopher is very good at customer handling, and his product knowledge is unquestionable. He could compare each of the products he showed me with other brands to ensure I understood their performance. He did not overpromise me anything. This review is about service recovery & putting customers first! In summary: I purchased a laptop from them on March 13, and they realized the last two they had that morning were sold. Christopher informed me that the driver would be at their store around 17:00 the same day. I decided to pay for the device and planned to come and fetch it after 17:00. I arrived 20 minutes before the store closed because I had to work the next morning at 07:00. Therefore, I needed this laptop. I found Brian, the Store Manager, and my laptop was not there. I explained my predicament, and he got on the phone without delay, while I waited. He returned and asked for my home location, undertook to get this model from another store and deliver it to my home that same evening. Brian drove from Sandton to Eastgate, got the laptop, then drove back to Sandton, and delivered the laptop I purchased to my home. It was after 20:00 when he arrived. Some people would have resented the runaround and ensured I got the message through their body language. No, not Brian. He was still warm and friendly; he was glad he could enable me to serve my own clients. I was ecstatic! As customers, we understand that things will go wrong—there is no perfect world. However, what a business does when things do not go as planned matters. I know of brands that would have shrugged shoulders and told me, without shame, 'There is nothing we can do. Come back tomorrow.' Their managers do not even bother to come out from the back to support their frontline staff when things go wrong. The experience at Huawei Sandton, the sacrifice Brian made for a customer he does not know, is taking responsibility and putting customers first, no matter who they are & what they look like. Businesses in SA, look and learn; this is what CSAT & NPS is all about! He delivered, whatever it took! NPS, a perfect 10! Man! Amazing service recovery! Thank you, and well done, Brian and the team at Huawei Sandton City! Continue appreciating customers & making them feel valued!
0 replies
40 months ago
Truworths Online - Pathetic
We ordered and paid for shoes online on January 4, to be delivered in Port Elizabeth. We used my daughter’s email address, Lwando15@outlook.com, and my brother’s name where the parcel was to be delivered. We have just been online with the Truworths agent who told us that they are still trying to find the shoes. The question is, how did they accept the order when they do not have stock? They cannot even tell us how long this messed up process takes. We just have to wait until they find the shoes. This is a gift for a birthday that was last week! They should have disclosed all this information before accepting payment. That would have given us an option not to order online, and consider something else as a gift.
0 replies
40 months ago
Awesome! Customer Focused!
My AbsoluteSkin orders were processed without delay. They keep you updated. The prices are reasonable. The service! Oh my goodness, out of this world! Some business managers do not even bother to respond to enquiries. I was amazed by Cheryl’s attentiveness and responsiveness to an enquiry about the courier who was supposed to deliver - not about their products. Don’t take my word for it, try them! You will see for yourself.
0 replies
40 months ago
Very Polite and Respectful to Me
Today I received a tie from Naked letting me know that my premium could not be deducted from my card. My bank detected a fraudulent transaction on that card last week, and blocked it. Hence Naked could not process my payment. The tone of the advice was very cordial and humane. When I responded to their email advice, Duncan responded back to me with an email that allayed my fears and reassured me that I am still covered, and I still have time to update my new card details. They were just letting me know. I am glad to be with an insurance provider that has human beings who treat you with respect, whatever the situation. This is my issue, not theirs. The agreement is that they debit on the said date and I get covered; the payment failed due to the fraud issue. Naked was still cordial and polite about it, and Duncan was so reassuring and treated me like a valued partner in this business relationship. Thank you so much.
132 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (40%)