Worst customer service I’ve ever experienced

I had a similar experience to Sam. I order from online stores quite regularly and this is by far the worst experience I’ve ever had. I was completely shocked that a brand could unapologetically give such bad service. I had to be the one to email them as a client and ask for a confirmation of order, and I was told by Cheryl Lamers( who was shockingly dreadful to deal with) that they had thousands of clients to tend to and I was not the only one they were dealing with. Absolutely shocking. I then asked for a refund as I did not want to deal with this brand and wanted to order elsewhere and she completely ignored my request and sent me a tracking number instead. Such such poor service. I do not personally recommend them and will never be purchasing from Absolute skin again. It was the first and definitely the last time. What an exhausting experience!