TaTa Polokwane poor business principles

Christo van Zyl, Sales Manager and Dealer Principal at TaTa Polokwane, booked and confirmed a T-box for the Agri Limpopo Golf day. The entry from was received and invoice, with order nr on it, issued. This is a binding document.

Christo has received 16 different communication e-mails regarding the golf day, either as reminder of the detail of the day, or follow-up and clarification mails regarding the detail of the day. Two reminders were sent via whatsapp. The last e-mail, a request received from Christo, sent on 11 August (the day before the golf day), requesting a reminder of the T-off time on the day. At no point has he cancelled the booking or indicated that he would not honour the booking. He is now refusing to settle the attached invoice, on the grounds that head office has not paid this invoice and therefore on the day, decided not to show up.

His t-box was booked, allocated and confirmed and all arrangements put in place to welcome TaTa Polokwane to the day. These procedures are put in place to make sure that this booking is secure, whether the client arrives on the day, or not. The invoice is payable.

Nobody answers you at head office, there is no response and the Dealer Principle is passing the buck! Is this your business principles?