Accountability Is Failing to Be Accountable

I never thought I'd have to say this, but an organization that calls itself Accountability is shockingly incapable of taking any.

I was coerced into paying Cool Ideas under threat that my credit record would be negatively affected—even though the charge was still under dispute. When I turned to Accountability for help, expecting a fair and impartial resolution process, I was told they were “waiting for a response” from Cool Ideas. That was it. No investigation, no protection of consumer rights, and certainly no accountability on their part.

It’s disgraceful that a credit recovery company enables this kind of bullying by doing absolutely nothing in the face of ********* behavior. Rather than stepping in to protect a consumer during an ongoing dispute, they sat back and allowed threats to be used as leverage for payment. Their disputes department has proven entirely ineffective.

I've since begun seeking legal advice, because it’s clear that Accountability cannot be trusted to resolve issues fairly or responsibly. If you're looking for a service that actually lives up to its name, look elsewhere. This has been nothing short of a betrayal of trust.