KB
Keaghan B
Active since Nov 2024
4
Reviews
0
Industries
Reviews
4 reviews7 months ago
Excellent service wi...
Excellent service with a willingness to resolve my claims as quickly and efficiently as possible while still ensuring above satisfactory customer service
53 replies
11 months ago
Accountability Is Failing to Be Accountable
I never thought I'd have to say this, but an organization that calls itself Accountability is shockingly incapable of taking any. I was coerced into paying Cool Ideas under threat that my credit record would be negatively affected—even though the charge was still under dispute. When I turned to Accountability for help, expecting a fair and impartial resolution process, I was told they were “waiting for a response” from Cool Ideas. That was it. No investigation, no protection of consumer rights, and certainly no accountability on their part. It’s disgraceful that a credit recovery company enables this kind of bullying by doing absolutely nothing in the face of ********* behavior. Rather than stepping in to protect a consumer during an ongoing dispute, they sat back and allowed threats to be used as leverage for payment. Their disputes department has proven entirely ineffective. I've since begun seeking legal advice, because it’s clear that Accountability cannot be trusted to resolve issues fairly or responsibly. If you're looking for a service that actually lives up to its name, look elsewhere. This has been nothing short of a betrayal of trust.
0 replies
12 months ago
Cool Ideas – ********* Billing, Harassment, and Credit Score Threats After Valid Cancellation
I’m absolutely appalled by the way Cool Ideas has handled the cancellation of my fibre service. I was on a month-to-month contract, and I submitted my cancellation within the required 30-day notice period. Despite doing everything correctly, Cool Ideas failed to cancel my service as requested and continued billing me beyond the agreed notice period. Worse still, instead of owning up to their administrative failure, they have been completely unhelpful, refusing to resolve the issue, and now they’ve taken it a step further by harassing me for payment and threatening my credit score for charges I should never have received in the first place. This level of incompetence, dishonesty, and aggressive behavior is completely unacceptable. No customer should be bul**** or financially threatened due to a company’s inability to manage their own cancellation process. Consumer Warning: If you’re thinking of signing up with Cool Ideas, think twice. Their billing practices are deceptive, and if you try to leave, you may find yourself being harassed and financially threatened — even if you’ve followed every rule. Avoid this ISP at all costs.
117 replies
18 months ago
Frustrating Experience with MTN: Unclear Billing and Poor Customer Support
While MTN offers competitive pricing, my experience with them has been frustrating. Their billing information is often unclear, and getting help with unexpected charges is a hassle. Additionally, they sometimes add contracts and services without notifying the customer, then charge for services not rendered. If you're looking for hassle-free service, I’d recommend exploring other providers.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)