Professionalism OR Operation Dudula

Accountability Group (Pty) was engaged by Swimmattix to just add my name to the Credit Bureau; they were not there to do debt collection. I was taking swimming lessons with swimmattix, for which you pay in advance. We paid for April [2025], and we told them we will not be atten**** [that April]; and included in the message we told them we were cancelling our membership. Their requirement is, you notify them one month in advance. They managed to acknowledge our absenteeism, but say we were supposed to send a different message for cancelling. When Accountability sent us an email, we indicated we were disputing this, and we want Swimmattix to give us the detail for their ombudsman so that we can escalate. But Accountability went ahead and added my name to the credit bureau, even though we had shown correspondence that we indicated cancelling a full month in advance

Remove my name from Credit Bureau, and do proper debit collection, and consider the emails and details we sent to you; bcoz this is not professional and sparks of xenophobia on both the Swimmattix and Accountability side