ACDC Dynamics
1.5|122 reviews
LR
Liezel R
1 reviews | Active since Member
11 Mar 2025, 08:27
Extremely bad service
To make a long story short, After receiving a faulty unit, we had to send it back for return and get a refund, the return was done but a couple of weeks later still no refund and they can't give answer as to what's happening or where our refund is.
Helpful (0)
Replies (106)0
Replies (106)ACDC Dynamics's replyOfficial
11 Mar 2025, 08:44Dear Liezel,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this concern, whereafter we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this concern, whereafter we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Best regards,
ACDC Dynamics's reply11 Mar 2025, 08:44
Official
Dear Liezel,
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this concern, whereafter we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for taking the time to share your concerns with us. We were sorry to hear that your experience did not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this concern, whereafter we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Best regards,
ACDC Dynamics's replyOfficial
17 Mar 2025, 12:30Dear Liezel,
Thank you for your patience while we investigated the concerns you raised regarding your refund.
Upon reviewing your case, we acknowledge that there was a delay in crediting your account at the time of the return. This was due to a severe system failure that unfortunately impacted our usual operations. We sincerely apologise for any inconvenience this may have caused. Please rest assured, this issue has now been resolved, and our operations are back to normal.
We also confirm that, upon receiving your updated request for a refund instead of a credit on 11/03/2025, our Accounts Team acted promptly, and the refund was issued on 12/03/2025.
We truly hope this resolves your concerns, but if this doesn’t align with your experience or if there’s anything else you’d like us to address, please don’t hesitate to contact us directly at customercare@acdc.co.za. We’re here to assist further.
Your satisfaction is extremely important to us, and we genuinely appreciate your continued support.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for your patience while we investigated the concerns you raised regarding your refund.
Upon reviewing your case, we acknowledge that there was a delay in crediting your account at the time of the return. This was due to a severe system failure that unfortunately impacted our usual operations. We sincerely apologise for any inconvenience this may have caused. Please rest assured, this issue has now been resolved, and our operations are back to normal.
We also confirm that, upon receiving your updated request for a refund instead of a credit on 11/03/2025, our Accounts Team acted promptly, and the refund was issued on 12/03/2025.
We truly hope this resolves your concerns, but if this doesn’t align with your experience or if there’s anything else you’d like us to address, please don’t hesitate to contact us directly at customercare@acdc.co.za. We’re here to assist further.
Your satisfaction is extremely important to us, and we genuinely appreciate your continued support.
Kind regards
ACDC Dynamics Customer Service Team.
Best regards,
ACDC Dynamics's reply17 Mar 2025, 12:30
Official
Dear Liezel,
Thank you for your patience while we investigated the concerns you raised regarding your refund.
Upon reviewing your case, we acknowledge that there was a delay in crediting your account at the time of the return. This was due to a severe system failure that unfortunately impacted our usual operations. We sincerely apologise for any inconvenience this may have caused. Please rest assured, this issue has now been resolved, and our operations are back to normal.
We also confirm that, upon receiving your updated request for a refund instead of a credit on 11/03/2025, our Accounts Team acted promptly, and the refund was issued on 12/03/2025.
We truly hope this resolves your concerns, but if this doesn’t align with your experience or if there’s anything else you’d like us to address, please don’t hesitate to contact us directly at customercare@acdc.co.za. We’re here to assist further.
Your satisfaction is extremely important to us, and we genuinely appreciate your continued support.
Kind regards
ACDC Dynamics Customer Service Team.
Thank you for your patience while we investigated the concerns you raised regarding your refund.
Upon reviewing your case, we acknowledge that there was a delay in crediting your account at the time of the return. This was due to a severe system failure that unfortunately impacted our usual operations. We sincerely apologise for any inconvenience this may have caused. Please rest assured, this issue has now been resolved, and our operations are back to normal.
We also confirm that, upon receiving your updated request for a refund instead of a credit on 11/03/2025, our Accounts Team acted promptly, and the refund was issued on 12/03/2025.
We truly hope this resolves your concerns, but if this doesn’t align with your experience or if there’s anything else you’d like us to address, please don’t hesitate to contact us directly at customercare@acdc.co.za. We’re here to assist further.
Your satisfaction is extremely important to us, and we genuinely appreciate your continued support.
Kind regards
ACDC Dynamics Customer Service Team.
Best regards,